Av. Brigadeiro Eduardo Gomes de Brito, 1551 - Lagoa da Anta, Maceio, Alagoas, 57038230, BrazilView Hotel Details
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Matsubara Acqua Park Hotel Guest Reviews
3.6/5
115 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.4
Service3.8
Cleanliness3.6
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All reviews(115)
Positive reviews(19)
Reviews with photos/video(6)
Negative reviews(2)
Tainar santos
Standard Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Impeccable hotel, best for families! Safe and pleasant! I will always come back
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Alvaro Oliveira Alves
Standard Room
Stayed in May 2024
Couples
1 review
4.0/5
Very Good
Posted on Jun 19, 2024
Well, it needs better care with the facilities regarding excellent food.
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roberto nobi
Standard Room
Stayed in Jan 2024
Family
1 review
4.7/5
Amazing
Posted on Mar 4, 2024
The hotel has an excellent structure, very spacious, but it urgently needs renovation. It looks like it has been neglected and now the cost of a complete renovation is very high. Even so, we really liked the place, the service, the breakfast, the location and the water park is fantastic. I would stay there again, especially for the cost-benefit.
Roberto, Joicy and Dominic
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Alessandra
Standard Room
Stayed in Jun 2023
Family
1 review
3.5/5
Posted on Aug 3, 2023
Good hotel to enjoy with the family, helpful staff, what left something to be desired was just the hotel's lack of aesthetics in the case of lack of maintenance of some of the hotel's equipment
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Marcelino Albuquerque
Standard Room
Stayed in Sep 2023
Family
1 review
4.0/5
Very Good
Posted on Oct 17, 2023
The hotel is cozy and the staff are very welcoming. The hotel has an old structure, but nothing that would make it impossible to stay there. The breakfast is poor, with few food options and the steaks were constantly running out and taking a long time to be replenished. In addition, it offers good value for money.
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Lindemberto fontes
Standard Room
Stayed in Feb 2023
Couples
2 review
4.7/5
Amazing
Posted on Mar 20, 2023
It just needs a paint job but the rest is very good, well located near the shopping mall, nice pools, affordable prices
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Guest User
Standard Room
Stayed in Dec 2023
Family
1 review
4.0/5
Very Good
Posted on Jan 14, 2024
It was a very good experience, from the service to the facilities.
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Guest User
Standard Room
Stayed in Apr 2023
Couples
1 review
1.0/5
Posted on Jun 9, 2023
My experience was terrible. I paid for two nights and we only saw the room, we left.
The hotel is terrible, dirty, there is no restaurant, hygiene does not exist there. There's a
very unpleasant odor in all environments, especially in the bathroom
I don't recommend it. THERE IS NO ROOM SERVICE, NO VALET.
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Guest User
Standard Room
Stayed in Feb 2024
Family
1 review
4.0/5
Very Good
Posted on Mar 19, 2024
The water park is great for kids
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Guest User
Standard Apartment
Stayed in Dec 2024
Family
1 review
1.0/5
Posted on Jan 25, 2025
Hotel péssima instalações . Primeiro quarto quando fui dar banho em meus filhos apenas chuveiro fervendo funcionava. Telefone sem funcionar . Quarto com teia aranha . Tive que descer pra solicitar manutenção. Não consertaram e mudamos de quarto. Todo transtorno de arrumar as malas pra trocar .
Ao chegar outro quarto, novamente fui dar banho nas crianças , desarrumei malas , a banheira a água não escoava, mesmo com ralo aberto . A água ficou nível pra transbordar no quarto . Tentamos falar xm recepção, telefone sem funcionar . Tivemos que ir pra compromisso sem tomar banho . Então muito chateados arrumamos as malas e pedimos reembolso ao hotel pelo descaso . Exaustos de cansaço pós viagem +de 13horas . Saímos do hotel sem banho .
Hotel sem ajudante pra carregar as malas . Eu no sufoco sozinha com duas crianças na chegada não tive nenhuma ajuda .
Não recomendo pra ninguém !
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Guest User
Standard Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Jan 3, 2025
Tem que renovar mais o quarto que eu fiquei, esqueci de tirar foto, está um pouco com desgaste!
E a TV não é smartv não dá pra assistir filmes e nem YouTube, fiquei lá 5 diárias aí complica!
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Cristina
Standard Apartment
Stayed in Dec 2024
Couples
1 review
4.2/5
Very Good
Posted on Jan 13, 2025
Amo esse hotel, apesar de precisar de manutenção principalmente na fachada dos quartos.
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Guest User
Standard Room
Stayed in Dec 2024
Family
1 review
3.0/5
Posted on Jan 21, 2025
Hotel com as instalações em péssimas condições , elevador todo enferrujado , as condicionado não funcionava bem , dificuldade com troca de toalhas de banho .