Guest User
July 28, 2023
Beware owner will not honor confirmed reservations that were made via phone with him. After making the reservation I had 2 confirmation emails, one five days before arrival. We arrived at the check in time listed on the email the owner tried to put us in a cabin that was actively under construction and had holes in walls, you could see outside, and was not the cabin we reserved (pic 1 is what we reserved and pic 2 is what we were offered) . The owner told us to come back in an hour and the cabin under construction would be buttoned up and ready. Came back 1 hour and 15 minutes later and it was the same no bed and bare walls (see pics). Then when we tried to discuss this with the owner he stated, "I'm on a conference call what do you want?" I asked him to get off the call, which he never did and talk to us, and he refused so we asked for a refund which he eventually did after we refused to leave until I had confirmed the refund with my credit card. The final straw was when I asked his partner if she would spend her vacation their and she flat out said no. The owners refusing to honor their own reservations messed our entire vacation, we had to find a hotel with Wi-Fi and find a new location for the week and try and replan our activities since most of them were built around staying at this resort. When we questioned why someone else was in our cabin the owner kept stating he had cancellations and had to move people around. This made zero sense because if there were cancellations, he could have put us in one of the cancelled cabins. He refused to give us any other explanations. They did offer to not charge us for the rest of the week if we took the cabin which would have still cost us close to 300 (the deposit) to stay in a cabin with holes in the walls (bugs could get in) and none of the outside amenities we paid for as part of the rental such as a grill or picnic table, when I mentioned this part I was told you can use one from another cabin if the people are not using it. Just beware of this business and know if you book through them, you may arrive and not have a place to stay in the Upper Peninsula of Michigan, they will not honor reservations that they make.