Guest User
July 3, 2025
Beautiful view, but the rest was a big disappointment – not worth 5 stars The view from our room was absolutely stunning – we were lucky to get a room facing the sea, and waking up to that sight was a true highlight of our stay. The room itself was nice and clean, and the overall hotel design looks promising at first glance. Unfortunately, that’s where the positives end. We were extremely disappointed to find out that drinking water was not included – something we’ve never experienced in any other hotel. In a hot climate like Crete, water should be considered a basic necessity, not an extra charge. The hotel grounds are huge and everything is very spread out. Be prepared to do a lot of walking between the rooms, restaurants, and the beach. This layout made it tiring, especially during the heat. To make things worse, the shuttle service was completely unreliable. We waited over 30 minutes at the beach for a ride back after being told it would arrive in 10 minutes – but it never came. The food was very mediocre – repetitive, bland, and definitely not up to the standard of a 5-star resort. The cocktails were extremely poor, mostly watered down and tasting artificial. On top of that, all drinks were served in flimsy, single-use paper cups, which felt not only cheap but also very unsustainable for a resort claiming to be luxurious. Overall, our experience did not meet expectations, and we left feeling disappointed. This place might look nice in pictures, but the lack of service quality, organization, and basic amenities speaks louder than the view. Definitely not a place we would return to or recommend to others seeking a true 5-star stay.