Hotels Near Drew University in Madison

Room was dirty on arrival. I had to clean it myself. Adjacent customers were constantly smoking. No enforcement by management. Its supposed to a be smoke free hotel. I requested to be moved to a second room which ended up being roach infested. Complained to Asst. Manager Manuel about the toilet not being clean, the sheets with hair, the floor not mopped, cabinets filthy with roach droppings, and he told me ”This is not the Plaza hotel maam, this is extended stay”. So, I said to him ”that's your answer to my complaints”. As a member of management, he needs to learn customer service skills. Rude, terrible customer service, terrible representation of the company. The building is filthy. I called customer service and they refused to give me the district manager phone number. No accountability by the company or its employees. They just take your money and don't care whether you sleep in a clean and healthy environment. I asked to break my contract and they had the audacity to charge me a penalty fee. I should get the stay refunded completely! Horrible!!! Don't stay at this hotel!!!!

This hotel is excellent. The gentleman at the front desk was so kind and accommodating. Our room was pristine. The bed and pillows were plush and comfortable. The fridge, tv, heat, etc all worked. The water pressure was great, the drains were all working properly (we've stayed in several hotels with backed up shower drains - yuck). The breakfast was delicious and had so many choices. Our room was quiet, everything smelled good, I mean I just can't even think of anything I would suggest for improvement. Top notch and CLEAN. The town is very nice. We walked about 8-10 minutes to catch a train from Murray Hill to Summit to NYC. We would definitely stay here again.

The rooms are clendly with all the necessities the one bedroom with kitchen and living room area is spacious and would be more then comfortable for an extended stay. The gym is clean and well verse with equipment the pool and grill area is clean and spacious overall exceptional place

This hotel is a surprise gem. Excellent free breakfast. Everything was extremely clean and quiet. Has food available for purchase. The staff was extremely friendly. Glad I stayed here for Chiller Theatre convention Oct.25th. Special mention to front desk attendant Hermione. She was outstanding. Hermione was extremely patience and great at doing several things at once. Definitely would stay here again. Thank you Hermione and Hampton Inn for your hospitality.

Long stay is still possible

The check in was quick and the person explained all the amenities in the hotel. One thing I believe missing is free breakfast which you tend to find in most American hotel in this range. However, there is a cafe in the hotel with Starbucks coffee for purchase. I was pleasantly surprised with the size of the room . I took a 1 bedroom (king) suite. It had two TV s in both rooms (bed and living) plus all the amenities except a kitchenette - no stove (maybe fire hazard?) Though the rooms decor looks a bit dated/old style, it’s comfortable and clean. I would definitely stay again and hopefully they will add free American breakfast!

Had stayed at the Townplace Suites before when visiting family in this area. This time there was no availability there, so I booked the Homewood Suites for the 2 nights we were in town, even though I was aware the reviews for this hotel weren't as good. Of all the Homewood suites I stayed at over the years this one is by far the worst. Starting with check-in, the front desk clerk was very uninformative. No recognizing my Hilton Honors membership, no instructions on amenities or breakfast hours, etc. After settling in I went to the lobby to get some hot water for tea, and found the water was barely luke-warm. Heated it in the microwave in the room. Breakfast next morning was equally disappointing. This location doesn't have the belgian waffle maker that all other HW suites I've stayed at does. The usual omelettes/sausage selections were just as cold as the hot water was (again). We decided to eat breakfast at a nearby diner the next morning. Other things we noted: the drain under the sink was dripping water the first morning of our stay, and I noticed there was tape (not duct tape, brown tape) wrapped around the drain pipe leading to the trap! The shower curtain rod was badly bent, and the anchors at either end were loose in the wall. There were spackle spots next to each anchor, and I realized when I took a shower that the tub is so slippery many people must have grabbed the curtain instead of the safety bar, which explains why the anchors were pulled out of the wall! The front desk personnel was always someone different from Friday night to Sunday when we went to talk to someone, and nothing was ever fixed. This location is badly in need of renovation and upgrading. There needs to be an overhaul of personnel (in terms of continuity and wanting to help), and the food needs to be HOT. The cost for 2 nights was outrageous compared to the condition and service of this hotel, especially since we've experienced the Townplace Suites next door.