Microtel Inn & Suites by Wyndham Lynchburg

I paid the reservation and room fee online through Trip.com, but when I checked in at the hotel, the front desk lady asked for my credit card. I used a translator because I don't speak English well. I asked why, but the lady kept saying she needed a credit card, so I gave her my credit card. Later, I found out that an additional $51.23 had been charged. I went to the front desk and asked what had happened, but the lady couldn't give me a clear answer. Later, a woman who seemed to be the manager showed up and canceled the additional $51.23. When I asked why the additional charge had occurred, the lady who seemed to be the manager said it was a mistake and didn't apologize to me, the customer. I was very upset and felt bad. Before coming to this hotel, I chose this hotel because it had a higher score than other hotels, but I was very upset by the hotel staff's mistake and rude behavior. I don't want to use this hotel again.