The Loft House Madrid

Location: This hostel is tucked away in an alley, about an 8-minute walk from the metro station. While it's a short distance, the area has a lot of questionable characters, and the uneven road makes it challenging for travelers with suitcases. Ambiance: The common areas are decent and they offer complimentary sparkling water. However, luggage storage is self-service and costs money. Room: Absolutely filthy. Yellowed pillows, potential bed bugs, and a useless locker (it can't be locked). Service: This hotel is completely untrustworthy. Two hours after checking in, I complained to the front desk about being bitten by bed bugs. They took photos of my bites and said that since no other rooms were available, they would issue a refund the next day. The following day, when I followed up, they denied everything and demanded more evidence of bed bug bites. Even with Trip.com mediating, the hotel refused to cooperate. They have zero business integrity.

Extremely functional with a great location. The shower works perfectly fine. On the other hand, the kitchen only has a microwave and an oven, which limits cooking options.