GIANLUCA
February 22, 2023
The property is located in a building with an intercom, if you arrive after 9pm no one will open the door and if you call the telephone number no one will answer. I arrived at 10pm and was unable to stay in the facility, as no one answered the intercom, and although I had called the telephone number several times, no one ever answered. Could not get in touch with ********** customer service because they are not working at that time. Subtitle, I spent money unnecessarily, without using the service and ********** does not refund because in the check-in clauses it says to call the facility in advance. Don't trust the hotel.com app because it doesn't report them. Not to be booked
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