Hostal Inter Plaza Mayor Auto Check IN

In general the place is pretty nice and decent. All you need is there: bathroom is very clean, towels included, bed is comfortable, nice view from the window, air conditioner works well. I bit of a weird way to check in, not easy to get inside, no luggage storage. Customer service works limited hours. Good location, supermarket downstairs. 7/10 in general

The location is brilliant—you're practically at "Km 0." You have everything right nearby. However, the organization leaves something to be desired. They didn't send me the check-in details or the building entrance PIN. But the issue was resolved with the help of the Trip.com team.

This hostel offers a very good balance between price and quality. The room, bathroom, sheets, and towels are clean. The location is very central, yet it is completely quiet on the third floor. Check-in may be complicated for non-Spanish-speaking guests, as you do not receive any information prior to arrival. Shampoo and shower gel are provided. The air conditioning is new and works very well. This place opened in 2023.

Right behind Plaza Major, room was clean but without any sound insulation. Telephone communication with the staff was difficult: the number on trip.com went unanswered, so I called the one on google. They gave me a third number to communicate via WhatsApp. After check in, you'll two additional numbers for 24-hour service. Confusing and uncooperative.

The hostel was in a good location and within walking distance to the Sol train station. The hostel is also quite helpful.

This hotel is a scam for the following reasons: -1 they don’t have any reception or 24 hour front desk service. On the other hand if you call them they will not respond you. The same thing happened to me. -2 during my booking I informed them about my late check in. In the check in day I was calling them but they didn’t reply. Once a lady picked up the phone but cut the call rudely. -3 when I was in front of hotel in the night around 12 AM. They didn’t answer my call. After 15 minutes 1 person answered and he just told me the basic about self check in. Then he disconnected the call without proper solution and check in. -4 it took me more than 1 and a half hours to check in after getting help from another guest. -5 during this time I spoke to my agent Trip.com for solutions and on behalf of me the were calling them but hotel. But hotel didn’t respond to their call. And after 2 hours my agent trip.com compensate me about £25 pounds for this issue and fraud partner. -6 room size is fine but there were no cushion. You can see that in pictures. -7 I requested them for silent room but in the early morning I woke up from construction noise. Later on when I opened my door, I saw this hotel is under construction. If the hotel work is on going then why they give this in rent? -8 toilet was fine -9 I can give this hotel 1.5 out of 10. 1 is for location and 0.5 is for fair toilet. -10- finally, all in all this hotel is a scam in trip.com. Please do not waste your money here. I don’t know why trip.com represents that type of such scammers. I am a diamond member of trip.com. If I get this kind of treatment then just imagine what will happen to you. This hotel is liar, rude, very very bad in communication, no front desk service, no response to call, no respect towards their guests. They are totally scammers. Please avoid this hotel.

The room was impecable. Though I would like to have a little rack on the shower to place my shampoo and conditioner bottles. The bed was comfortable but I wish they had individual pillows instead of just one long noodle-like pillow. The window blinds were extremely hard to scroll up. Regarding the automatic check-in, I had to call the hostel number for them to give me the reservation number which I did not know. It took me a while to complete the check-in. They should also let the visitors know that they have to walk upstairs so light luggage is recommended here.