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Hotel Puerta America
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Hotel Puerta America

Explore Hotel Puerta America, a 5-star option in Madrid. Rated 8.7/10 by 240 guests, it offers excellent value for money, with prices starting from £99.

Check-In & Check-Out

Check-in from 15:00

check-out until 12:00

Nearby Attractions

National Music Auditorium: 0.87km from the hotel

Barrio de Salamanca: 1.34km from the hotel

Las Ventas Bullring: 1.11km from the hotel

Amenity Highlights

Leisure: Swimming Pool, Beauty and Makeup, and Fitness Room

Pets are not allowed.

Breakfast style: American,Continental,Gluten-free,Vegan,Vegetarian

Food & Drink: Room Service, Snack Bar, Restaurant, Bar, Alcohol-free rooms (on request)

The above hotel prices are based on Trip.com for January 17-January 23.

Hotel Puerta America

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Highlights
Varied breakfast
Ideal location
Lots to do
Amenities
All amenities
Property Description
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There's a hotel is in a very good design and have a very good service, and is very clean.
Surroundings
Metro: Cartagena
(290m)
Metro: Avenida de América
(680m)
Airport: Madrid Barajas Airport
(10.6 km)
Train: Nuevos Ministerios Train Station
(3.8 km)
Train: Recoletos
(4.0 km)
Landmarks: National Music Auditorium
(870m)
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16

Deluxe Room

2 Single bed or 1 Queen bed
30m² | Floor: 2-11
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Private Toilet
Room Details
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8

Executive Suite

1 Double bed
Skylight
Free Wi-Fi
Non-smoking
Refrigerator
Daily Housekeeping
Heating
Curtain
Room Details
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Junior Queen Suite-Non-Smoking

1 Queen bed
45m² | Floor: 2-11
Has window
Free Wi-Fi
Non-smoking
Daily Housekeeping
Heating
Curtain
24-Hour Hot Water
Room Details
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10

Zaha Hadid Space Club

1 Queen bed
Skylight
Free Wi-Fi
Non-smoking
Refrigerator
Daily Housekeeping
Heating
Curtain
Room Details
Check Availability
20

Junior Suite

2 Single bed or 1 Queen bed
45m² | Floor: 2-11
Skylight
Free Wi-Fi
Non-smoking
Refrigerator
Daily Housekeeping
Heating
Curtain
Room Details
Check Availability
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Average for similar properties in Madrid
Most Mentioned
Review summary
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Location: The hotel is conveniently located near metro stations, offering easy access to both the airport and city center. Many guests found it ideal for traveling around the city quickly and efficiently.(based on 6 reviews)
H‍ ‍M‍a‍t‍t‍h‍i‍a‍s
December 31, 2025
Mixed experience. Hotel was interestingly designed with very helpful reception staff. They observed me showing up with crutches and offered a room with a walk-in shower. It ended up still being impossible to shower safely, so they brought a shower wheelchair which unfortunately couldn't fit into the (very narrow) shower area. The staff were very helpful and warm. However; the room lacked ample charging points, it was difficult to control the lights, it didn't have any tea or coffee.. It was very underwhelming considering the price and its five star rating.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 22, 2025
Wonderful hotel! Service was excellent. Bedding was amazing. The unique designs of each floor was interesting and quirky. The only downside is that some of the designs can affect functionality for example the bathtub took a long time to fill up.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 14, 2025
Great hotel , very modern easy to get to €18 fro train station , 3 min walk to metro. 10-15 mins into town. Or 5 in taxi. Only thing was lots Xmas parties private events so top floor bars where closed
c‍h‍a‍n‍n‍e‍y‍b‍e‍ ‍9‍9
December 9, 2025
The hotel is quite close to the metro, and offers much better value for money than hotels in central Madrid. The breakfast was also excellent. The curtains and windows in the room had a really high-tech feel, and the room itself was very spacious.
Original TextTranslation provided by Google
C‍l‍a‍i‍r‍e‍ ‍F‍a‍n
December 5, 2025
There's a hotel is in a very good design and have a very good service, and is very clean.
G‍a‍j‍d‍o‍s‍a‍n
November 12, 2025
The hotel is very close to the metro system, which makes it convenient for getting around the city. The design is truly interesting – each floor has a different style, which makes the hotel unique and fun to explore. The staff are friendly, helpful, and always ready to assist. Breakfast is decent with a good selection. However, due to the focus on design, some comfort and functionality are a bit sacrificed. We stayed on the 3rd floor, which is quite dark. The room itself felt small because of the large marble table and fixed bench that take up a lot of space and can’t be moved. The pillows are also quite unusual and could definitely be more comfortable. Overall, it’s a stylish and memorable place, especially for design lovers, but travelers looking for a more practical and cozy stay might find it less comfortable.
1‍1‍8‍8‍6‍7‍*‍*‍*‍*
December 2, 2025
The room has a lot of character and the location is very convenient for getting around.
Original TextTranslation provided by Google
B‍l‍c‍k‍2‍6‍0‍2
December 27, 2025
Room but dated Approximated 8mins walk to subway which is acceptable Breakfast is ok

Services & Amenities

The Observatory- Hotel Puerta América 5*
Open for: Lunch, Dinner, Cocktails
Business hours: [Tues - Sat] 20:30-23:30
Karrara Terrasse
Open for: Breakfast, Lunch, Dinner, Cocktails
Business hours: [Mon - Sun] 13:00-23:30

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineAmerican, Continental, Gluten-free, Vegan, Vegetarian
StyleBuffet
AgeFee
Children 17 years old and under
€12.50 (approx. £10.84) per person
Adult
Buffet:€30.00 (approx. £26.01) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash
Certification Details
License number: B87531547

Legal information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description

  • Opened: 2005
  • Renovated: 2017
  • Number of Rooms: 315
Phone:+34-91-7445410
Email:hotel@puertamericahotel.com
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.

Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.

Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Frequently Asked Questions

What landmarks are close to Hotel Puerta America?

Nearby attractions to Hotel Puerta America include National Music Auditorium, only 870m from your search (straight-line distance) away.

Does Hotel Puerta America have a swimming pool?

Yes, Hotel Puerta America has a pool.

Does Hotel Puerta America provide breakfast?

Yes, guests at Hotel Puerta America can enjoy breakfast during their stay. Breakfast option(s): American, Continental, Gluten-free, Vegan, Vegetarian.

Are pets allowed at Hotel Puerta America?

No, pets are not allowed at Hotel Puerta America.

What are the check-in and check-out times at Hotel Puerta America?

Check-in at Hotel Puerta America is from 15:00 and check-out is by 12:00.

Which airport is closest to Hotel Puerta America?

The nearest airport is Madrid Barajas Airport, just about 13 mins from hotel by car (10.6 km) away.

How much does it cost to stay at Hotel Puerta America?

Prices at Hotel Puerta America may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

About This Property

Nearest AirportMadrid Barajas Airport
Distance to Airport14.72KM
Nearest Train StationNuevos Ministerios Train Station
Distance to Train Station3.79KM
Nearest Metro StationCartagena
Distance to Metro Station0.29KM
Average Price FromGBP222
Hotel Star Rating5
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