Radisson Red Madrid

The location is convenient, with many restaurants nearby, and the free bus #001 stops right next to the hotel. However, the TV reception in the room was very poor and often lost signal. Also, the mini-fridge was already full, so I couldn't store my own items.

The room basically met the standards, and we had all the amenities we needed. However, the hotel's interior decor was a bit awkward – there were many paintings that I frankly couldn't appreciate, nor did I find them aesthetically pleasing. The hotel is neither too far nor too close to the train station, but there's a bit of an uphill walk, which can be quite tiring after a long day of sightseeing. Considering the price is cheaper than Only You, I can't complain! It's also within walking distance to the Retiro Park and the Prado Museum, and the metro station is less than a 5-minute walk away. Luggage storage felt quite secure, as it was kept in a separate, locked room! One more thing: the lights in the hallway outside the rooms were a bit too dim!!!

The hotel's location is excellent; all the attractions are within walking distance. Atocha train station is also just a 10-minute walk away. The hotel environment is great, and the staff are friendly. After staying for one night, we drove to Southern Spain, and on our return, we didn't hesitate to book this hotel again. I will definitely stay here next time I visit Madrid.

The front desk staff were very friendly and the location is great.

Over our 3-day stay, we encountered 5 issues. It all started with our late check-in; the room was terribly cold, only 19 degrees Celsius. I tried calling the reception, but the phone wasn't working. So, I had to go downstairs. The maintenance person couldn't fix the air conditioning and told us to wait until the next day. We insisted on being moved to a warmer room to avoid getting sick, but initially, the staff member resisted. Then, he directed us to check another available room, which was also freezing cold. We asked for at least some extra blankets. The blankets they brought had stains, no duvet covers, and only sheets between them… I suspect they were dirty. We were exhausted, and it was already around 2 AM. The next day, no one offered to put on duvet covers or replace the blankets, and we were too tired to deal with it. For the rest of our stay, both of our room key cards kept demagnetizing. We had to go to reception every time to get them reactivated and stand in line, as there was only one staff member working in the evenings who kept saying, 'There's nothing I can do…'

The location is pretty good, but the room is a bit small. We were traveling with two adults and one child, and it felt a little cramped. They only provided water on the first day of our stay, but the capsule coffee was replenished daily. Toothbrushes and slippers were provided upon request.