Hotel Madrid Chamartín Affiliated by Meliá

Hotel Madrid Chamartín Affiliated by Meliá Reviews

Hotel Madrid Chamartín Affiliated by Meliá

C. de Mauricio Ravel, 10, Madrid, Community Of Madrid, 28046, SpainView hotel details
Hotel Madrid Chamartín Affiliated by Meliá
Hotel Madrid Chamartín Affiliated by MeliáHotel Madrid Chamartín Affiliated by MeliáHotel Madrid Chamartín Affiliated by Meliá
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Guest Reviews of Hotel Madrid Chamartín Affiliated by Meliá

8.5/10
Very good
127 review
Verified reviews
Location9.2
Amenities7.6
Service8.5
Cleanliness8.6
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All reviews(127)
Positive reviews(27)
Reviews with photos/video(6)
Great location(15)
Delicious breakfast(11)
Awesome rooms(9)
Clean and tidy(7)
Great service(7)
Awesome stay(6)
Convenient location(6)
Easy to get around(5)
Guest User
Standard Room
Stayed in Dec 2025
Travelling with friends
1 review
6.0/10
Posted on Feb 1, 2026
The breakfast was really good and location, sadly the hotel is a bit tired. The room ok ( although the floor uneven) the beds were terrible, I had to sleep on the floor because we have arrived very late and we thought all the beds were the same so what was the point of saying anything. In fact in Reception we were told they were but we found out the day after it was not the case.One of the beds was with a small curve on the mattress and the other one the spring would stick on your body
Response from Property: Dear Guest,Thank you for staying with us at Hotel Madrid Chamartín, Affiliated by Meliá, and for taking the time to review your experience.We appreciate your positive comments about our breakfast and location. Your feedback on the room condition and bed comfort is noted, and we will address the miscommunication about bed options with our team.We are hoping to welcome you back in the future. All the best.Emilia M., Hotel Madrid Chamartín AbM Team
Guest User
Triple Room
Stayed in Sep 2025
Family
6 review
7.5/10
Posted on Oct 27, 2025
The location of this hotel is very good, close to the train station, but this hotel is relatively old, especially its bed is very uncomfortable, the breakfast is average.
Response from Property: Dear Guest,Thank you for taking the time to share your review.We're pleased you appreciated our prime location near Chamartín Station, ideal for exploring Madrid.While our partial renovation preserved classic architectural elements, we maintain modern comforts throughout. Standard room mattresses differ from our premium offerings, which feature enhanced sleep systems.Our breakfast buffet offers Mediterranean specialties and gluten-free options, though we regret any expectations not fully met regarding variety.We are hoping to welcome you back in the future. All the best.Caroline P., Voice of Customer Coordinator
LimBoonHui
Standard Room
Stayed in Apr 2025
Travelling with friends
13 review
10/10
Outstanding
Posted on May 27, 2025
good and nice and best location near station! room is clean and breakfast all good
Response from Property: Dear Guest,Thank you for sharing your experience with us.We appreciate your kind words about our excellent location near the train station, which allows easy access to Madrid's main areas. Thank you for acknowledging the cleanliness of our rooms; we maintain high standards to ensure your comfort. Your positive remarks about the breakfast buffet encourage our team to continue providing a diverse and quality selection for our guests.We look forward to welcoming you again soon for another pleasant stay.Caroline P., Voice of Customer Coordinator
KOH TECK FOOK
Standard Room
Stayed in Jun 2025
Couple
6 review
10/10
Outstanding
Posted on Jul 20, 2025
The hotel is Clean and the staff’s is very attentive and the morning breakfast lack off variety but taste is good .
Response from Property: Dear guest, Thank you for taking the time to provide your feedback.We are delighted that you found our hotel clean, as we provide daily housekeeping service to maintain high standards. We appreciate your kind words about our attentive staff, who strive to provide excellent service to all our guests.Regarding breakfast variety, while our buffet offers different breads, cold cuts, fruit, pastries and more, we value your feedback on this matter.We are pleased that you enjoyed the quality of our Mediterranean-style breakfast offerings.We hope to have the opportunity of welcoming you back in the future. Best regards,Marina N., Voice of Customer Coordinator
MrWong888
Standard Room
Stayed in Dec 2024
Family
11 review
8.5/10
Very good
Posted on Jan 25, 2025
After traveling extensively in China, returning to Spain highlighted some noticeable differences, particularly in Madrid. While the city and its infrastructure may feel a bit outdated compared to other global hubs, the Hotel Madrid Chamartín Affiliated by Meliá was a decent and comfortable place to stay. The hotel’s location is its strongest feature—it’s directly across from Chamartín Train Station and its adjacent subway station. While the train station and subway facilities are not the most modern or impressive, the convenience of being so close to transportation hubs is a definite plus. The street leading to the hotel is a bit unusual, set on a slope, but it’s manageable. The room was clean and functional, though slightly dated. The beds were comfortable, albeit with older spring mattresses that could use an upgrade. Despite the slightly worn feel, the room provided a comfortable space to rest after a day of exploring or work. The standout feature of this hotel was undoubtedly the breakfast. It was absolutely amazing, with a wide variety of fresh and delicious options that catered to different tastes. It was easily the highlight of my stay and set a great tone for the day. The service was also pleasant and friendly, which is a nice touch, especially given the sometimes lackluster service standards in Spain. The staff were helpful and made the stay more enjoyable. Overall, while the Hotel Madrid Chamartín Affiliated by Meliá may not be the most modern or luxurious option, it offers good value for its location, a comfortable stay, and an exceptional breakfast. If you’re looking for a convenient and reliable place to stay near Chamartín Station, this hotel is a solid choice.
Response from Property: Dear Joel,Thank you for taking the time to share your comments.It's delightful to hear that you enjoyed the convenience of our location right across from Chamartín Train Station, as well as our commitment to a high service culture through the friendliness and helpfulness of our staff. We're also thrilled that our gastronomic experiences, particularly the breakfast, were a highlight of your stay, offering you a variety of fresh, delicious options to start your day. We acknowledge your feedback regarding the room experience; while our accommodations have been designed with classic functionality in mind, we understand that preferences for modernity may vary. We are constantly evaluating guest feedback as part of our commitment to continuous improvement.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator
Anonymous User
Standard Room
Stayed in Feb 2024
Business traveller
2 review
8.0/10
Very good
Posted on Mar 26, 2024
Great location, clean room. Breakfast was good at the hotel but the packed one is a bit weak.
Response from Property: Dear Guest,We'd like to thank you for taking the time to review your experience.We are delighted to hear that you found our location convenient and our rooms clean, ensuring a comfortable room experience. It is also great to know that you enjoyed the gastronomic experiences we offer with our buffet breakfast. However, it seems our packed breakfast did not meet your expectations. While we strive to provide quality and convenience, especially for our guests on the go, we will take your feedback into consideration as we continually work to enhance our service culture.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator
Guest User
Standard Room
Stayed in Apr 2023
Solo traveller
11 review
7.5/10
Posted on Jun 5, 2023
Convenient location if you need to stay close to the Station but the beds are old and no so comfortable and clean
Response from Property: Dear Mr. Guest,Thank you for sharing your feedback.We are delighted that our location was perfect for your needs. However, we are sorry that not all aspects of your stay met your expectations. We do carry out maintenance whenever necessary to keep our rooms up to date. However, we have noted your comment to be reviewed.We do try to maintain our high standards and are sorry that you experienced anything less during your time with us. Please do not hesitate in making us aware of any issues so that we may have these addressed at the time.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator
Guest User
Standard Room
Stayed in Jul 2025
Couple
3 review
9.5/10
Amazing
Posted on Sep 1, 2025
It was great because it was very close to the Chamartín line and away from the noise and dust of the construction work at Chamartín Station. The breakfast was very good, and there was always something for everyone, so you didn't want for anything. The buffet was very good, and one of the receptionists was especially friendly. The pool was great, and the rooms were very comfortable. Plus, the windows closed very well. We both think we'll definitely stay here again. We didn't know the default reservation was for just one person... so we had to pay an extra fee once we arrived.
Original textTranslated by Google
Response from Property: Hello! Thank you for your kind review. We are pleased to know that you appreciated our privileged location near Chamartín station, ideal for getting around Madrid while avoiding construction zones. Our team is proud to offer a varied buffet breakfast that changes its options daily. Regarding the supplement applied, our reservation system clearly shows the configuration for one person as the default option, according to our transparency policy published on all platforms. We are pleased to know that you enjoyed our outdoor pool available during the summer season and appreciated the soundproofing of the double-glazed windows in our renovated rooms. Best regards, Lara D., Voice of Customer Coordinator
Guest User
Standard Room
Stayed in Sep 2025
Travelling with friends
11 review
9.0/10
Great
Posted on Oct 11, 2025
The location is very good, close to the terminal station. The room was clean and had a bathtub with hot water. I would like to come again.
Original textTranslated by Google
Response from Property: Dear guest, thank you for staying at Hotel Madrid Chamartín, Affiliated by Meliá and for sharing your feedback. We are very pleased that our location near the terminal station was a pleasant experience for you. We are also pleased that you were able to relax in our clean room and bathtub after your trip. Your words of "I want to come again" are a great encouragement to all our staff. We also offer an outdoor pool in the summer, so we hope you will enjoy your stay in a different season. We look forward to welcoming you again. Lara D., Voice of Customer Coordinator
Guest User
Standard Room
Stayed in Feb 2025
Business traveller
4 review
10/10
Outstanding
Posted on Mar 27, 2025
Although there is a big pit in front of the door, it is worth recommending: Convenient transportation, near Chamartin subway and train station, Sumptuous breakfast, breakfast is very important for people on business trips Good hygiene, actually newer than the hotel promotional pictures The room is not small, much larger than most hotels in Europe. Compared to three stars, I am willing to give it four stars.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing our hotel. It is our great honor to serve you! We are delighted to hear that you appreciate our hotel's convenient location, just a few steps from Chamartin Metro and Train Station. We are also pleased that you are satisfied with your breakfast. Our Central Plaza Restaurant is committed to providing a rich culinary experience to ensure that every guest can enjoy a delicious breakfast before a busy day. We noticed that you mentioned a large pothole in front of the door. Although this may be a temporary repair work, we will do our best to ensure that guests can easily enter and exit our hotel. We will carry your trust, continue to improve, and are always ready to provide you with more perfect service. We look forward to your visit again! Laura L., Voice of Customer Coordinator
Mechihohmann
Standard Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 13, 2025
The location was perfect for us since we were traveling from Chamartín. Incredible breakfast!! The reception staff were super friendly! Especially Olivia 💕
Original textTranslated by Google
Response from Property: Dear guest, We thank you for your excellent review. We are very happy to know that you enjoyed a pleasant stay at our Hotel Madrid Chamartín. Thank you very much for your positive review and for the time you took to write it, especially emphasizing the kindness you felt when you were served at reception and the quality of our breakfast buffet. We send you our warmest regards and look forward to your return. Sincerely, Laura López, Voice of Customer Coordinator
Guest User
Standard Room
Stayed in Jan 2025
Couple
1 review
7.5/10
Posted on Feb 10, 2025
The breakfast, the parking at Parking Norte and the location perfect. The bed and pillows were very bad. It had broken legs and wheels, so it moved constantly and made a lot of noise while I slept. The pillows were so soft that they offered no support to my head.
Original textTranslated by Google
Response from Property: Dear Mr. Guest User,Thank you for taking the time to provide your feedback. We are pleased to hear that our location and breakfast met your expectations. We are also glad that the parking at Parking Norte worked well for you. However, we regret to hear that the bed and pillows did not meet your comfort requirements. While our rooms are generally praised for their comfort, including premium mattresses in our Premium rooms, we take your feedback seriously and will discuss it internally to ensure our guests have an optimal room experience.Laura López, Voice of Customer Coordinator
Guest User
Standard Room
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 12, 2025
The room is spacious and bright, very clean, very good!
Original textTranslated by Google
Response from Property: Thank you, dear guest, for sharing your wonderful stay. We are delighted to know that you were satisfied with our spacious and bright guest room. Thank you for your special mention of the cleanliness of the room, a standard we strive to maintain. Your positive feedback is a great encouragement to our team. We look forward to providing you with excellent service again and welcome you back. Guest Manager
Guest User
Standard Room
Stayed in Sep 2024
Couple
1 review
9.5/10
Amazing
Posted on Jan 16, 2025
Very good location, just a few meters from the station. Helpful staff, good breakfast, spacious rooms.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your excellent review. We are pleased to know that our location near the station was convenient for you and that our attentive staff contributed to a pleasant stay. We are proud that you enjoyed our spacious rooms and the varied breakfast we offer, prepared to provide an exceptional dining experience for our guests. We send you our warmest regards and look forward to your return. Sincerely, Laura López, Voice of Customer Coordinator
Guest User
Standard Room
Stayed in Sep 2024
Business traveller
5 review
10/10
Outstanding
Posted on Oct 23, 2024
Very nice hotel, big bed, big room. The only inconvenience of the hotel is that there are many steps, which may not be convenient for carrying a big suitcase.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and trust in our hotel! We are honored that you have given a good review of our spacious room and big bed, which is exactly the comfortable room experience we strive to provide. We noticed that you mentioned that the entrance steps may cause inconvenience to guests with large suitcases, and we will use this feedback as a reference to improve our service culture. Thank you again for your support and love, we sincerely look forward to your visit again, and wish you a happy every day! Martina Piovesan, Voice of Customer Coordinator