Hostal Castilla I Atocha

A hotel which does exactly what it aims to do. It is perfectly reasonable stay for the price. The location is great , the rooms are tidy with good beds and showers . They are on the small side but for this price that is perfectly acceptable.

VARY GOOD

Enjoyed my stay at Hostal Castilla. All of the employees I interacted with were kind, patient, insightful and helpful. My room was small, but worked for one person. It was clean, it had air conditioning and a mini fridge. Although I was a little nervous when I walked into the building and there were other hostals in the same building, it was safe and the location was close to many tourist sights. It was good for the price, just depends on what you're looking for.

We arrived around 8pm to find that the room we were assigned was different than the one we booked. We booked a room with a King bed. We were assigned a double bed. I was expecting a small room but the bed was to be large enough for 2. This room and bed was not. The front desk told me there were no rooms with king beds. I sent a message to my contact agent via text about the issue. They told me that a double bed in Spain is equivalent to a king bed in the USA. This is a lie! I stayed at 4 different places while in Spain on this trip and I had an actual King sized bed in 2 of them the other was a queen bed. I then sent them the listing of the posting online in ********** that I booked. It clearly says King bed (there are other listings that site single bed, double bed,). So the bottom line is they took my money and did not provide me with the room I paid for. At the time I had no choice but to stay. They made no concession or any attempt to accommodate or remedy this situation. The only positive is the location. This stay was the lowest point of our trip to Spain. I hold Hostal castilla and ********** accountable. This was a failure on both institutions. We paid far to much for the accommodations and service provided ($170/night). My advice would be to pay the extra $30 at a competing hotel and stay there. Avoid this hotel.

Everething was great at the hostal, great ubication

Very friendly and helpful staff, since first contact before arrival. Location is just perfect for people who enjoy exploring the city by foot. Despite of staying in a room facing busy Calle Atocha, it was surprisingly very silent.