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5 star

The Westin Palace, Madrid
4.3/5118 Reviews

The Westin Palace, Madrid

City Center Madrid|0.84km from Museo Nacional Centro de Arte Reina Sofía
As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

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Top rated hotels in Madrid

Searching for hotels near Museo Nacional Centro de Arte Reina Sofía? Compare room rates and reviews to find your ideal stay.
Eric Vökel Boutique Apartments - Atocha Suites
4.3/591 Reviews
Overall, the price is very high, and the trip is close to the Atocha train station, but it is very tiring to push the suitcase. There are 2 supermarkets near the hotel. It is convenient to buy daily necessities, and it is also near to Lichi Park . You have to clean the room by yourself. The room is quite large. On the last day, you must pay attention to LOCKER who checked out your luggage. Otherwise, it will be used up by others and there will be no place to send it. . . . .
Hard Rock Hotel Madrid
4.4/5125 Reviews
We stayed for a week and really enjoyed it. Exceptionally clean, really friendly and attentive staff, good atmosphere in the downstairs bar area and on the roof bar, good breakfast and very comfy, well equipped room. Wasn’t too sure initially about the area but we soon felt very comfortable and found some great bars and restaurants locally off the tourist trail. Great location for walking to the centre, La Latina, El Rastro, the park (El Retiro), the art galleries and metro/train connections. Loved Madrid.
Urban Sea Hotel Atocha 113
4/559 Reviews
City Center
Close to Atocha Railway Station, we walked to the hotel for about 15 minutes, and should be closer to the entrance. Free freshly ground coffee, tea bags and biscuits are available at the front desk for your own use. The room faces two of our rooms, one to the road and one to the patio. The downside is that there are no trash cans in the room and there is no kettle. We stayed for one night and the next day, I thought it was ok.
60 Balconies Art
4.5/562 Reviews
City Center
This review is for 60 balconies iconic. So, a surprise for me, after reserving on booking.com, is that this is an apart hotel. Positives - the location is AMAZING and the room (we had an appt for 3 people) was EXCELLENT . Staff were very helpful. Very clean throughout. Bed was super comfortable. Kitchen was well equipped. A gorgeous breakfast was delivered every morning. Bread, fruit, yogurts, cereals… Negatives - pool (which had workmen upgrading the roof terrace) was freezing. Naturally, not heated, but attached to hose from mains water. Icy. Personally, not a fan of the frosted glass doors/walls to the toilet. We had a large teenager sleeping on the pull down single bed. Was a bit small. Positives far outweigh the negatives. As long as you don’t have your heart set on swimming, you will not regret staying here.
Pension Rivera
2.9/520 Reviews
I wouldn't recommend it even to my worst enemy. Sweet rooms, bad smell everywhere to the point of giving you arcades, bathroom shared with 7 rooms with mugre (we dare not use it) the door of the room was not closed well... the bed had chinches and the sofas I think they were not clean, summarized a lot of dirt. The hotel is located in the heart of the city, and the hotel is located in the heart of the city. A total tim because we pay for a hostel and gives us is ”pension” for calling it in any way. I would not come back or recommend anyone who would think to spend a night there. To finish we should have a private bathroom and we meet with a griff in The room with good understanding is over the words.
Hotel Mediodia
4.3/552 Reviews
City Center
We stayed here for one night while travelling across Spain by train. The Mediodia is opposite Atocha Station, on a busy ring road. Staff were welcoming and helpful and we could leave our luggage before check in. No restaurant (there is room service) but plenty nearby - staff will advise. Breakfast was fine with a good choice. Our room on the top floor was large and well equipped with a balcony, with stunning views across Madrid. People on Trip Advisor have said this is ”Basic” but I sometimes wonder where they stay at other times - it wasn't our experience. It's worth visiting Atocha for two reasons; firstly, the lovely palm court in the old station, and secondly - please don't miss this - the Memorial to the Victims of the Atocha Station Bombings. We found this hard to find but just ask; it is very, very moving, with all the victims named. Take a moment to share this. The Mediodia is right next door to Reina Sofia art gallery (Guernica) but it was closed on Tuesdays! Went to the Prado instead, a short walk up the road. An excellent stay in one of Europe's finest capitals.

Frequently Asked Questions

Madrid Travel Guide

Book hotels in Madrid via the Trip.com website or app, it's easy and hassle-free. Looking for hotels in Madrid? Trip.com is a great place to start. You can stay 3-5 days at hotels in Madrid without running out of things to do. Located in Spain, Madrid is a well-known and vibrant city.

Every day, travelers worldwide arrive at Madrid–Barajas Airport to start their vacations and business trips in Madrid. If you don't want to take a flight, coming to Madrid by train is a good choice as well.

Trip.com offers discounts of up to 20% on 1494 boutique hotels in Madrid. As a popular tourist city, Madrid has many renowned chain hotels. Novotel is the top choice of many travelers in Madrid. Hotels under the Novotel brand are a good choice. A popular hotel in Madrid, Senator Barajas is also one of the highest rated. Many tourists also stay at Hotel Paseo Del Arte.

In the city center of Madrid, you'll have easy access to Plaza Mayor, Monumento a Alfonso XII, Puerta del Sol. You can choose attractions in Madrid that are perfect for a weekend getaway, such as Royal Palace of El Pardo, Terraza de Chamartin, Ciudad Deportiva de Real Madrid. The most popular attractions for tourists in Madrid are Royal Palace, Plaza de Oriente, Square of Spain. Commercial areas like Calle de Serrano, Gran Via, Mercado de San Miguel are ideal places to buy souvenirs.

Average Temperature

• January to March: 10.34°C during the day, 6.1°C at night

• April to June: 19.2°C during the day, 13.74°C at night

• July to September: 26.27°C during the day, 20.22°C at night

• October to December: 12.29°C during the day, 8.54°C at night

Average seasonal Rainfall

• Spring: 32.67 cm

• Summer: 41.33 cm

• Autumn: 17.67 cm

• Winter: 53.67 cm

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