Hotels near Thyssen-Bornemisza Museum in Madrid

Very centrally located with friendly front desk staff. We would like to specially thank Ms Rosario and Ms Carlota for going the extra mile by making sure customers feel welcomed and at ease. We ordered from their dining menu, Le Room Service, several times during our time in Madrid, and the food was of good portion, and good quality!

Lovely hotel, amazingly centrally situated, and so we were able to walk to all the things we needed to see and do. Breakfast excellent with a good choice of hot and cold food. Staff generally very kind and polite. Our one complaint was that the TV in the bedroom we had, kept losing or freezing the picture on the BBC world news channel, and a small icon kept appearing from LG, which after waiting a while restored the screen. We complained about this on the first morning we were there, and the reception noted it and siad an engineer would go and attend to it. This was not done and for the whole stay sadly we were frustrated by the TV which was really of no use to us what so ever. I have read other similar stories on Tripadvisor about the same complaint, and so clearly the hotel is aware of the problem but seemingly chooses not to do anything about it. This is a shame, beacuse something so easy, and expected would make a huge difference to one's enjoyment of the room. Other than that, really we had no complaints, and would certainly stay again.

As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

Excellent staff- everyone was so friendly and helpful. We arrived very early from international flight and they let us check in early. Great location to walk to museums and great restaurants. Rooftop bar and pool were very nice- again, super friendly service. Nice complimentary bottled water and chocolates brought to the room in the evening. Needed to get shoes shined and they got it done for me. Nice artwork throughout hotel. Didn’t charge for drinks in mini fridge- nice touch. Did I mention how friendly everyone is?

I don't even know where to start. I've booked a bed in a 8 mixed bed dorm, I got a bed but I was the only girl in the room wich, ti say the least, made things weird. The bed was clean and comfortable - the only clean thing in the hotel. The 8 bed dormitory had a fan that was not working so on the 6th of August with nearly 40°C outside and 8 peopple in the same room ...you would just boil - i did not find this human at all. The other thing that was very unhuman was that the room had only 1 toilette and 1 shower. There was no other shared toilet on the hallway. The shower was clogged most of the time so you basically had to lie with your feet in the water that everybody has used before you- absolutely disgusting.The one and only toilet has a big gap under the door so it was like you were pissing and pooping in front of everybody else in the room. Both the shower and the toilette did not have a fan. The people at the reception were not friendly and it took them about 25 minutes to check me in and give me a key which is outrageousI asked for a bottle of water as they have a leaflet at reception saying they have bottles of watter, coffee & tea. I waited for about 10 minutes because the guy at the reception was busy talking to someone else so i asked again and the he said they're out of water and gave me a little glas of tap watter instead. The card to open the door keep deactivating itself so every time I'd just have to go back to reception and wait for the people bahind the desk to finish their important conversation before haveing the card reactivated. At checkout you just wait to get back your 5 euro for the key, similar with stone age only they have a safe box, so the person bahind the desk just scrolls through envelopes till she/he finds the one that has your name written on it. I don't need to get my exact money back, just the 5 euro. The wifi works fine. Overall I really do not recommend the place.

The location of the hotel is very good, and there are a lot of open-air restaurants and shopping places. But the hotel has a certain room type that can accommodate three people. Whether the couple carries a child or the parents carries two children, the front desk strictly implements the rules for two people. You need to add money to another room type with a sofa bed to accommodate three people. This information hotel did not provide at all when booking with Ctrip.

The hotel is very clean, the service staff are courteous, the surrounding area of the hotel extends in all directions, and it is very convenient to go to various attractions. The fly in the ointment is that the hotel room windows face the patio without any scenery. But after comprehensive consideration, I like it, so I stayed for two more nights.

The location is very good, right next to the Prado Museum, 10 minutes away from the Atocha train station, very close to the attractions, but quiet, the hotel is very quiet. The atmosphere around the house is very good. Retiro Park is right next to it, Alcala Gate is just around the corner, there are monuments and so on. The decoration of the hotel is very fresh, and the handsome guy at the front desk is very polite. I was pleasantly surprised that there is a set of ceramic kettle; the family room has a set of bunk beds, which the kids love very much!

The location is great. The breakfast is very complete. The only negative is that you can hear those staying in the rooms next door. I have been in three different rooms and in two of them the windows did not close properly and in one of the rooms the door was damaged. The hotel staff is very helpful.

I stayed at the hotel September 2022. The facilities were great, very modern an clean. It was good even for staying with a baby. I was also impressed by the kind and helpful staff. I would personally like to thank Yasmin. On the day we left, we had to go to the airport, but due to a cycle race event where to course went through central Madrid, we couldn't get a taxi or uber to the hotel. We were frusturated as the time for departure was getting close. The Yasmin came to us and walked us to a place where we could meet a taxi, (She even carried one of our luggage) and told the driver our situation. We were lucky to make it on time. I know people who work in the hospitality industry are helpful and kind, but the commitment that she showed for her customers was exceptionally sincere. She was really concerned for us, and really tried hard to help us. NH Collection MAdrid Suecia is very lucky to have such committed staff. I once thank the hotel and Yasmin for the hospitality you have provided for us.