HSM Atlantic Park

The activities were good, and the activity staff were very good and friendly too. However, I had one note about the food—it was quite varied and good, but some dishes didn’t seem fresh. Overall, the food was fine, but for a hotel of this size and location, the food should have been excellent. I had to pay 33 euros for each room I booked. This amount was not mentioned in advance, and that really upsets me. My wife and I stayed with our three children—one was 15 years old, and the other two were over 18. I had to book three rooms, even though each room had three beds. The third bed in the room was perfectly fine for someone over 18, but according to the receptionist, it was only for children...

Very disappointing experience from the very first day Today is our first day at this hotel and, unfortunately, our experience has been extremely negative from the very beginning. After check-in, we were given a room that smelled extremely strongly of silicone and fresh paint/work. It was so intense that it was practically impossible to stay in the room comfortably. I am pregnant and we are travelling with two small children, aged two and three, so I find it completely unacceptable and irresponsible to give a family with young children a room where renovation work had clearly been carried out that same day. When we complained, we were told that previous guests had scratched the walls, so the hotel had to repaint them that day, and that we should simply open the window and let the room air out. We were eventually offered another room, but unfortunately, it did not look anything like what we would expect from a four-star hotel either. The walls were damaged and covered with scratches, the towels were not clean, and we even found a used cotton swab left in the wardrobe by the previous guests. These details raise serious questions about the standard of housekeeping and room maintenance. The overall cleanliness of the hotel is also inconsistent. So far, the most positive experience has been the cleanliness of the children’s pool and the kids’ play area. However, the cleanliness of the main swimming pool is definitely not at the standard we would expect from a four-star hotel. We expected much more, especially considering the hotel’s category and the fact that we are travelling with two very young children. Unfortunately, we are extremely disappointed already on our first day and feel that the level of service, room maintenance and cleanliness is far below what a four-star hotel should provide.

After a brutal 13-hour travel ordeal and flight delays, we finally rolled into the hotel at 2 AM. Naturally, there was only one receptionist working—a person clearly being paid by the minute, given that checking in took a excruciating 30 to 45 minutes. Absolutely ideal when you're managing a completely exhausted six-year-old. ​The rooms are as tired as we were, complete with visible wear-and-tear and zero soundproofing. I know this because our neighbors kindly provided an unprompted 7 AM wakeup call. ​Hoping to sweat off the annoyance, I wandered down to the "gym." As other reviews warned, it’s not a gym; it’s a graveyard of missing and broken equipment. I genuinely wondered if I’d accidentally walked into the hotel’s lost-and-found. ​So far, this place is a hard pass. If by some miracle things turn around during the rest of our stay, I’ll update this—but I’m not holding my breath.

What a week. The hotel was fab, everywhere was clean, food was tasty and all the staff were always so polite and friendly. Snack bar had fresh food made to order, plenty of sun beds for all without having to get up early to claim a bed. The splash pool ensured my children were happy all week, and the daytime entertainment and activities were good and something for everyone. Would definitely come back again. Thank you for a lovely family holiday.

I am extremely disappointed with my stay at this hotel, which claims to be a 4-star establishment but, in my opinion, does not deserve more than 1 star. From the moment I arrived, it was clear that standards were far below what was advertised. The reception area was in a shocking state, with part of the roof having fallen through, creating an unsafe and unprofessional first impression. The room itself was no better. The air conditioning did not work at all, making the room extremely uncomfortable. The shower was also a serious concern, constantly switching between freezing cold and scalding hot water without warning. On several occasions, the water became so hot that it could easily burn your skin. This is not only unacceptable but also a significant safety hazard. To make matters worse, the food and drinks were absolutely awful. The quality was so poor that I genuinely do not believe they were worth paying for. The meals were disappointing, lacked quality, and fell far below the standard expected from a hotel that markets itself as 4-star. Overall, this was one of the worst hotel experiences I have ever had. Between the unsafe conditions, poor room facilities, and terrible food and drink, I would not recommend this hotel to anyone. The hotel needs major improvements before it can justify its star rating.

Absolutely brilliant hotel. A fantastic first holiday for our son. So many happy memories made. Rooms and downstairs interior so comfortable and modern. I felt that our room could have been slightly more thoroughly cleaned between guests- though not major. There was a bit of noise through the night of our first night (other guests?)- but I imagine this couldn’t be helped/ would happen at any hotel. The children’s pool was our highlight- our toddler loved it. Two spacious pools. Plenty of sun loungers. We loved that there was an activity room for kids and a little play park. My husband regularly used the gym. Bar and restaurant staff were brilliant. Staff are so hardworking, welcoming, friendly. We felt really welcome. Friendly atmosphere. The food was brilliant as well. So much choice, brilliant quality. Drinks were perfect. Brilliant location. Thank you for an unforgettable holiday!