"Great stay. Staff are friendly and welcoming. Room spacious and clean. Pool area nice and clean. DJ was a bit old skool and not very good music, preferred when they just played music. Great location, hill from strip is a killer in the heat, but it’s a 5 min walk to both beaches, we found Magaluf beach nicer than Palma nova. We went bed and breakfast, breakfast is from a menu so always nice and fresh, however would have liked few more choices, after 5 nights was a bit meh. The only negatives is the air con is set at 20 degrees which is too high in this heat, would have liked it lower. And it would be nice if the bar stayed open till 10pm it closes at 8pm which is a bit too early. Otherwise a great stay, definitely great for those partying and visiting the strip, noise wasn’t too bad for us but we always take earplugs, they have rules about noise and generally everyone follows them. A nice pleasant stay overall"

"Read all the reviews before we went and they was mixed however, we already changed a holiday that was a three star because of the bad reviews. So we paid an extra grand for this four star hotel ⭐ this hotel is more of a 2/3star! Pictures on TUI and jet2 aren’t the same as the hotel the hotel needs a full refurbishment. The swimming pools are the best thing for the kids but the arcades all need paying for. Food is not edible my daughter became sick on our last day! Rooms are disgusting and you can hear every sound above and outside door it’s like there paper thin. All needs updating including shower that drips water out and Is full of mould. Cleaners leaving hand towels as bath towels for five people. Entertainment isn’t bad but not great. The selection of non branded alcohol is served under all inclusive you have to pay for branded! Also no cocktails only the one they choose for the day. Location is great but there is hotels worth the same price nearby and I would not return. Disappointing!!!"

"Perfect locatiom, service and hotel"

"Avoid this hotel at all costs. We stayed 7 nights but checked out a day early because it was unbearable. Fresh towels and bedding had other people’s hair on them every single day. The water pressure was a nightmare — the shower would randomly shut off, then blast scalding hot or ice cold water with zero consistency. Cleaners left dirty rags in our room on three separate occasions. Worst of all: bugs. Insects crawling on the floor, one fell out of a pair of shorts, and we found a dead bug on the duvet. Unless you enjoy bug roommates, strangers’ hair, and unreliable water, stay far away."

"Cheap weekend away with lads so wasn’t expecting the ritz, decent hotel set out over a big area with plenty of pools and music playing and some big slides. Weather wasn’t great so spoilt the weekend a bit but can’t complain about the hotel. Food was average but like a said it was a cheap and cheerful weekend. Magaluf itself is brilliant the strip in may was lively but not full of kids"

"I travel with my friends. It is quite nice because there is a small super market near it. I love the sea view from our rooms.The breakfast is really good."

"Unfortunately, my stay was very disappointing. The air conditioning barely worked and made the room extremely uncomfortable, especially at night. I couldn’t sleep properly because of the heat. I hope the hotel improves its maintenance."

"Extremely disappointing experience – ruined the main reason for our holiday We booked this hotel specifically because we were travelling to Spain to experience the solar eclipse. We study science at university and had planned this trip around seeing the eclipse from what we believed would be a much better viewing location than the UK. Unfortunately, what should have been the highlight of our holiday turned into an extremely upsetting experience because of the hotel staff. We were on a balcony trying to watch the eclipse when hotel staff told us we had to leave. We were effectively forced back downstairs and were not allowed to remain in the position where we had been watching. What made the situation even more frustrating was that staff then went back onto the balcony themselves and watched the eclipse from the exact area we had been using. There was no suitable alternative viewing area directly in front of the hotel, as surrounding buildings blocked the view. We had specifically chosen to stay in Spain for this event, so being prevented from watching it properly after making the journey and paying for the holiday was extremely disappointing. We also felt that the way the staff dealt with the situation was completely inappropriate and unnecessarily disrespectful. Rather than trying to accommodate guests who had clearly planned their holiday around this once-in-a-lifetime event, we felt as though we were simply moved out of the way so staff could use the best viewing spot themselves. Being treated this way and then seeing staff watching the eclipse from the same location was particularly upsetting. The problems did not stop there. Check-in was advertised as being from 2:00pm, yet we were not actually able to get into our room until around 3:00pm, which caused further frustration after travelling. Overall, we feel that the hotel failed to provide the experience and level of service we reasonably expected. The main purpose of our trip was to see the solar eclipse, and the hotel’s actions directly prevented us from properly enjoying an event that we had travelled specifically to Spain for. We are therefore requesting a full refund for our stay. We do not feel that a partial compensation or apology adequately reflects how badly this experience affected our holiday. I would strongly encourage management to review what happened, particularly the conduct of the staff involved, because guests should not be made to feel that they are being removed from a viewing area so that hotel employees can take their place. Very disappointing and, unfortunately, an experience that completely overshadowed what should have been a memorable holiday."

"I have only given 1 star because there isn’t an option for 0. This place is a complete scam. Would not recommend anyone book to stay here or book any events at their hotel. My friends and I paid to go to a pool party at the hotel, through their website. When we turned up we were told the party had been cancelled (despite them allowing us to buy tickets two hours prior). It has been 6 weeks and we are still trying to get our money back. The hotel keep saying they will be refunding us soon but we have had to continuously chase them with no sign of us ever actually getting a refund for the event which never took place. It’s completely outrageous and unacceptable. We have been conned by BH."