Sun Star Resort

the food is very bad

Amazing hotel this was the the 5 the time I visited this hotel I have to say throught all the holiday the animation team ika staff member cares a lot about his quest and aspecially about the young peapole ika made my holiday live I went to Havana club with the animation team payed 20 euros for the money you get free transfer there and back and plus one shot of drink at the club guys I recommend you go to this club to have a amazing time thanks animation team and everyone at the hotel I send me regards ezel

The hotel is beautiful to look at but the food is horrendous, they don’t cater for British people at all, the snack bar that they say is open all day didn’t open once. Towels weren’t changed at all until we asked, entertainment in the night was rubbish, the staff were polite and nice but some spoke little English! When we got there one of our rooms was showing up as cancelled so we had to pay £100 deposit to sleep that night they did sort it and we have that money back but it was just a pain! The hotel has nothing around it and costs a lot for taxis to somewhere more livley, will not be going back to this hotel! Rooms were nice, staff were nice but that’s it!

We ben for 2 weeks for good price nice clean hotell good helpful staff good food kids was enjoying nice pool clouse to mahmutlar center around shops nice restaurant in reception helpful 24 hours night animation disco in hotell good hamam masage

Where do I begin. A week from hell. I go to Turkey every year and never experienced anything like it. Firstly, I booked a package holiday with love holidays. The transfer stated it would take 2 hours yet took 5 hours. The driver was falling asleep at the wheel, had so many near misses and he didn’t know where he was going. When arriving to the hotel I wasn’t greeted with any respect. Erol was working on reception and was so unprofessional and spoke to us with no respect and slammed a piece of paper infront of me which stated that our travel agency hadn’t paid the hotel therefore we could not stay and had to pay. At this moment in time he hadn’t even asked for our names or any booking information, this was also prior to love holidays announcing their third part holiday had claimed involvecy. I’m not sure if this was because we was English as another couple that came and checked in wasn’t English and had booked with love holidays and checked in with no problems. I flew from the UK and another couple was on our transfer. Luckily I had all my booking information and confirmation of details on me as I proved I had paid etc. unlike the couple that was on our flight they didn’t have any documents on them and their phone had died. Erol then suddenly found my booking information and checked us in. Unlike the other couple that was on the same flight he told them to leave and they wasn’t welcomed as they needed to pay a fee. He then refused to let them in. We then had 4 power cuts in less than 24 hours. You don’t have any drinks in your room fridge unlike other 5* hotels. You have to pay to use their towels. They only have one bar and soft drinks are poured from bottles and not on draft. The food is shocking, luckily we found an amazing restaurant called Jacks that was a 10/15 min walk away and they was so welcoming and the food was amazing there unfortunately we only found this restaurant on our last few days. The food in the actual hotel was a disgrace and not much to choose from, I felt I lived off rice and bread. Entertainment was poor and majority of staff didn’t speak good english.

my experience in the hotel was really good and especially the worker his name was innocent he was really helpful and kind with our stay here , the hotel is also really nearby the beach and really good entertainment and also really good games to play with family and really good hygiene