Oakwood Makati Avenue Reviews

Overrated hotel. We entered into I'm Hotel and taken to Oakwood. We were met with rules and regulations and told about the fines. Balcony door didn't seal well and had a bicycle lock on it. Do not stay here if you can not leave your leg high to get into the tub that has a telephone shower. It's definitely not a place I will take my elderly parents. Breakfast is limited and is with the guest from the other hotel. Your juice options are only one. All in all, it's a clean place with ridiculous traffic at entrance. High-end accommodation with a water dispenser in the hallway, so don't expect drinking water in the room. Advice bring a water bottle to collect the water.

This is my 2nd time at Oakwood Makati and definitely going back again. The staffs are very friendly, they will attend to your needs immediately. I love the cleanliness of the room. Although the drain stopper for the bathtub is broken. I used the teaspoon to pop up the stopper. But the overall experience was amazing. Thank you Oakwood Makati! 🫰

This was undoubtedly the best service we’ve experienced from staff in the Philippines during our six years here, and we travel frequently. The reception team was the kindest and most knowledgeable we’ve encountered, and the restaurant staff during breakfast was equally impressive. Kudos to the manager for clearly prioritizing excellent staff training at the hotel! Hotel's amenieties are also exceptional - excellent, spacious rooms (studio type) even with a kitchenette; the swimming pool - really good for swimming, not the typical decorative stuff type; roof top bar with an excellent view; breakfast was nice with plenty of choices. However, we weren’t particularly fond of the surrounding area, which is dominated by pubs, bars, and related establishments. While this is beyond the hotel’s control, it makes the location less suitable for family travelers—a matter that falls under city management’s responsibility. Restaurants in the hotel need to work on the meals choices they offer. That said, the location is quite convenient, being just a 20-25 minute walk from Greenbelt, Manila’s most modern district.

The hotel is good. Breakfast is ok. It is easy to take a grab as it is well located. Gym is nice.

Very bad customer service. No one knows what there doing in the office. I hope higher management sees my message and goes ahead and lay off all the workers

I recently celebrated my birthday at Oakwood Makati Avenue and wanted to share my experience. Communication: Before my stay, I found it challenging to get a timely response from the hotel. I had to send several emails before receiving a reply. Check-in: The check-in process was smooth. The receptionist was very helpful and even offered us a tour of a showroom before we chose our suite, which was a nice touch. The Suite: Our suite was spacious and elegant. However, I noticed a few areas for improvement: the handheld shower was difficult to operate, especially for older guests, and the bidet wasn’t functioning properly. Additionally, the TV channels were mostly limited to news and local shows. View: We loved the view from our suite facing Century Mall, where we enjoyed beautiful sunsets from the balcony. Breakfast: The breakfast buffet had a limited selection. I missed having croissants or danishes. They offered a free slice of cake, but you needed to like their Facebook page and leave a five-star review on Google for that. Spa Experience: The staff at the Onsen Spa were excellent, and I appreciated the free coffee and juice available in the lounge. Gym and Pool: The gym was small and had some older equipment. However, the pool area was fantastic, especially the glass pool. Unfortunately, the bar by the pool lacked a lively atmosphere, with limited music and menu options. It was surprising that they didn’t offer smoothies or refreshing drinks. Facilities: It’s worth noting that Oakwood and I’m Hotel share some facilities, which adds variety to the experience. Overall, I had a lovely birthday stay, and with a few improvements, this hotel could really stand out!

Spa was mediocre. They need to improve on customer experience. Massage room too cold and no way to adjust temperature. No heated bed. Had to ask for more towels to keep me warm. Didn’t smell like a spa. Little musty. Therapist was good though. The rooms are well appointed and very spacious. Complete with kitchen in a 2BR Suite. Bathtub too high for short people and may cause accidents. There’s a washer dryer combo that technically only washed clothes and kept clothes damp. The dryer was not efficient and we checked out with still damp clothes. 3 associates came to the room and tried to solve the problem. Their suggestion was to wash the clothes again so it will trigger the dry cycle. Never worked. Waste of time and energy. Dryer should dry clothes. Period. Breakfast selection was good. Saw a little cockroach walk around the sushi area. 😲 The area can get so much traffic. Kalayaan Ave can get crazy busy. Give enough time and clear directions for your Grab diver if you want to make your appointments on time. OVERALL GOOD VALUE FOR MONEY!

verry good appartment,frontoffice employe Leigh helped me verry good with my desire for having Netflix and made it posible for a upgrade woth a little bit more pay 😊. They Appartments are big and clean and have everything you need,clean everyday and the breakfast is amazing and you can choose alot of different dishes. If you want you can cook your own dinner in the kitchen,have a refrigerator. The location is perfect,when you go outside there are bars restaurants and clubs,7/11 everything is in 50 meters from the entrance,in the famous burgous area lots of things to do at night,but when you inside the room its quiet and you hear nothing from the party seen! Club Octopus 100 meters away

Doesn’t deserve the 5 star neither 4 star rating , it’s part of building which share with 3 star hotel , doesn’t worth the money , even the other 3 star hotel look more prestigious than this one

Strategically located in Makati. Good city with lots of amenities nearby

Good location & nice swimming pool that is shared with I’M Hotel in the same building. Spacious & Comfortable room too.

Enjoyed out stay at Makati, the front desk and door crew were nice. Pros: - Breakfast spread was enjoyable - Location is great - i would suggest having I'M HOTEL as the entry location as it's the same buidling but without stairs - Front desk and door crew were friendly Negatives: - bathtub/shower was not the greatest design/function, having to step in and out was not practical Would consider stay again as it's quite central, didn't get to use the gym but the pool looked nice.

The room is spacious. Fast service. Good location. Parking is limited, and small. Overall good stay.

Reservation listed it has lounge access and washing machine amenities. These were inaccurate. Took us a long time to settle this with front desk.