Salcedo Village, 126 H.V. Dela Costa, Makati, Metro Manila, 1227, PhilippinesView Hotel Details
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Somerset Central Salcedo Makati Guest Reviews
4.5/5
Great
103 review
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Location4.5
Amenities4.4
Service4.5
Cleanliness4.7
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All reviews(103)
Positive reviews(100)
Reviews with photos/video(21)
Friendly owner(16)
Clean and tidy(13)
Awesome stay(13)
Great location(11)
Breakfast was average(8)
Large rooms(3)
Negative reviews(3)
Natania
Stayed in May 2024
Couples
1 review
4.5/5
Great
Posted on Jun 10, 2024
My stay at Somerset was nothing short of fantastic. I highly recommend this hotel to anyone visiting Makati .I look forward to returning in the future.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Padde
Studio
Stayed in Oct 2024
Couples
12 review
4.7/5
Amazing
Posted on Oct 6, 2024
Great hotel in Makati. Lots of restaurants in the area. Easy to move around with taxi. Staff are extremely service minded and helpful, always with a smile.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had delightful moments during your stay. Receiving such feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Mayrell de Belen | OIC, Guest Service
Ru Han
Studio
Stayed in Sep 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Sep 6, 2024
My only gripe is that the food was average and not a lot of options for vegetarians. Otherwise it's super convenient, approx. 20 min drive from the airport in good weather/off peak conditions.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! Receiving such feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Guest User
One-Bedroom Deluxe Room
Stayed in Feb 2024
Travel with friends
12 review
4.2/5
Very Good
Posted on Feb 24, 2024
Two things really, before I start, I’ve now stayed in two Somerset hotels, this one and one in Kuala Lumpur, both are fabulous, the apartment choice that I’ve gone for twice is like a second home, kitchen including washing machine and powder, microwave, dining area, beautiful soft bed, hot pressurised shower, home from home. Pool outstanding and incredibly clean. My issues were at breakfast being told at 09.15am that the egg station was out of action due to the fact the hotel had run out of eggs! To have the audacity to suggest should’ve run to the local store to buy some was met with disbelief. The breakfast was hugely Asian, the KL hotel catered for all tastes. As an Englishman, I like eggs on toast, not too much to ask! Secondly, all the staff will continually greet you and welcome you politely which is lovely BUT this must have content too-the second breakfast I was departing at 5am and so asked for a packaged sandwich, some fruit and juice…this was met with a real attitude as if it was too much trouble, really disappointing. A beautiful hotel absolutely but some common sense and some want to serve the customer wouldn’t hurt.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. Receiving such feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Pakawadee
Stayed in Aug 2024
Other
5 review
4.0/5
Very Good
Posted on Aug 27, 2024
We booked here for 2 rooms and 2 nights. The hotel is located in Makati. There are 2 convenient stores at the corner of the street. Check in / out was good. Thank you for late check out for one room at 2 pm. Staff was polite and helpful. Room was a good size for 2 people and came with washing machine and full kitchenettes that was a plus. Breakfast was awful especially, all breads and juices. Swimming pool was clean and good size as well. Opposite the hotel has 2 restaurants, the Chinese one was good but we didn’t try the hot pot one. However, it was a bit difficult for us to find some good restaurants, pubs, gift shops or souvenirs around the area. It’s better to get a grab to Makati Avenue for some restaurants or pubs. Grab prices were cheap so nothing was a problem. Overall, we enjoyed our stay here and we will come back if we visit Manila in the future.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. Receiving such feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Ricardo The Traveller
Deluxe Room With Two Bedrooms
Stayed in Feb 2024
Family
16 review
5.0/5
Outstanding
Posted on Feb 19, 2024
Best service in Nonya Cafe, The reception, and the housekeeping department!
2nd time booked with my family and will definitely book again in the near future!
Very well maintain facilities as well and it’s accessible to any part of Metro Manila
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Guest User
One-Bedroom Deluxe Room
Stayed in Jun 2024
Business travellers
8 review
4.5/5
Great
Posted on Aug 2, 2024
The location was within walking distance of my training. Excellent recommendation and I will recommend it to others.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Franklin99
Studio
Stayed in Dec 2023
Couples
4 review
4.7/5
Amazing
Posted on Dec 23, 2023
Location is pretty good, service is great. There’re a couple of bars and restaurants nearby, but a bit pricey. Hotel breakfast is normal maybe a 3/5.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Guest User
Deluxe Room With Two Bedrooms
Stayed in May 2024
Family
18 review
4.7/5
Amazing
Posted on May 27, 2024
Excellent 2-bedroom unit. Friendly and efficient employees. Located near good restaurants.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Guest User
One-Bedroom Deluxe Room
Stayed in Feb 2024
Solo travellers
29 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Had a great stay that I associate with staying at the Somerset brand. There were a couple of issues that were resolved by the excellent staff.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. Receiving such feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Guest User
One-Bedroom Deluxe Room
Stayed in Feb 2024
Family
22 review
5.0/5
Outstanding
Posted on Mar 11, 2024
We were once again delighted with our stay at Somerset!
Clean and very spacious rooms with a great daily service. There was even a huge water dispenser in the room. The staff at reception were also very helpful. The selection at the breakfast buffet was also good.
We will be back!
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Globe Trekker
Deluxe Room With Two Bedrooms
Stayed in Jan 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 3, 2024
i used to be hosted by ascot since 2005, they have multiple accommodations in philippines and manila specifically, i had good to times in all their accommodations, for this time i had a little struggle in this facility which started with a very narrow sharp steep parking located in the basement, i couldn’t drive through, the good management in this facility replaced my parking into the first floor parking, which was much comfortable for me to drive through, i really appreciated their good gesture and understanding, the second issue is the breakfast we had 2 little kids they sleep late and wake up late we couldn’t disturb them, we asked the breakfast personals to serve our breakfast in our apartment but they were not flexible and refused to cooperate with us saying it is not allowed, that was weird to me because i used to have my breakfast in my apartment in all other ascots accommodation in the philippines since 2005, this facility is the only one rejected serving our breakfast in our apartment which is really sad and unfortunately is diverted from what i used of their flexibility and hospitality in the past years, the breakfast time in some other tolerant hostels can be extended to later time considering the guests busy life status besides they do deliver the breakfast to guests apartment too,
the house keeping here was a big failure especially their bossing supervisor with a rude attitude.. however the service got better after i complained to the ascot guests manager, may god bless him he was so humble and understanding..
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! Receiving such feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Anonymous User
Premier Studio
Stayed in Dec 2023
Family
2 review
4.2/5
Very Good
Posted on Jan 8, 2024
The room is very spacious and complete with amenities. However, the power supply was fluctuating during our whole stay, and it was difficult to reach front desk as the telephone line in our room was also not working. ;(
Also, we detected an off-smell in the room as soon as we walked in, as well as the bedding -- they smell like sweat ;( Maybe I'm just used to staying in hotel rooms that smell really good and freshly changed. The lobby was also very hot and not comfortable to stay.
Anyway, all of these concerns were communicated to the front desk during check-out. Hope you can improve! :)
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. Receiving such feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Guest User
Deluxe Room With Two Bedrooms
Stayed in Dec 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Friendliest staff, attentive. Rooms very clean, complete with amenities, even provided refills in case tissues run out through the night. Water dispenser a great plus for the environment. Not only washing machine inside the room, but with provided detergent too. Location also great.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service
Mercedes Patagnan
Studio
Stayed in Jan 2024
Booked for others
152 review
4.5/5
Great
Posted on Jan 11, 2024
Proximity to business venue and meeting. Nice location and housekeeping is clean and tidy.
Response from Property: Thank you for taking the time to share your stay experience at Somerset Central Salcedo Makati! It is very encouraging for us to know that you had several delightful moments during your stay. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, MJ Mendoza | Manager, Guest Service