St Giles Hotel Makati

Room was clean and with just enough space for staycation. Buffet breakfast was good. Though, there were only 2 well functioning elevators serving the whole building. You have to wait long to go up and down. Long queue during peak hours. Also it stops at all floors even if it’s full already. No water was served, and the TV is not smart tv and poor signal on selected channels.

Kind staff. Clean room. Good location. However, only 1 elevator works properly. I still had a great stay. Thanks. 😊

What an amazing difference an experience compared to several years ago when I used to stay regularly at this hotel. The attention to detail is outstanding compared to it used to be. The check in and out is fast and efficient, greeted with a smile. They even welcomed me back, paying attention to the fact I'd been a previous guest. Want to leave your deposit via a card? No problem at all. No insisting that you go to an atm to draw our cash!! The buffet breakfast was plentiful and hot, with a good variety of both Western and Filipino dishes. The only thing missing was some lovely fried bacon.😎🙏 Staff in the restaurant were always on duty, ensuring that tables were clean quickly and efficiently. The chef and kitchen staff were always checking on the amount of food available for guests and refilling as quickly as possible. Every single member of staff from the pool attendant to the housekeeping to the front desk to the restaurant had a smile, even security were present, but not in your face. The only thing that could be improved, as always, is the issue with the elevators. It's something that is historic for this building and they take forever to service each floor. I know that they are maintaining the other elevators and I assume trying to get them back in fully functioning form. Once that happens, I believe that the experience will be 100 percent perfect. Sometimes you could be waiting for 10 minutes just to get the elevator to reach your floor and when you're trying to get downstairs to jump in your grab car that's waiting. It's no joke. One final little request that could make the experience a little better, is to update and refurbish the equipment in the gym. and put the aircon system back in fully working operation, And double cheque some of the water pressure issues with the showers at times. At times you would get hot water, other times you'd get lukewarm water. Sometimes it would be full force, other times it would be a dribble. These are minor issues though. And overall, my experience compared to previous times was outstanding.

Our favorite repeat stay! Exceptional service and great for families This was our second time staying here (we first visited last December and loved it so much we extended our stay then!). We chose to book again because, compared to other hotels in this prime location, the rates are incredibly affordable and the value is unbeatable. What we loved: *Location & Food: Perfect location with many food options nearby, plus a great 2nd-floor restaurant. The breakfast buffet is totally worth it! Just a tip for parents: some dishes have a mild spicy kick that might be a bit much for kids, but there are always pancakes and cereals available. *Superb Service: This is where they really shine. Kudos to the entire team—from the parking attendants to reception and housekeeping. They make you feel truly welcome. *Cleanliness & Facilities: The rooms are spotless and very well-maintained. The pool is a good size and kid-friendly (4ft deep), and it wasn't too crowded during our visit. There is also a gym on-site. The Extra Mile: What made this stay truly special was the extra effort the staff put in. It was my wedding anniversary, and even though my husband couldn’t be with us, the team went above and beyond by creating a beautiful heart-shaped swan towel design and a lovely card. It was a wonderful surprise that me and my two kids truly enjoyed! A Suggestion for the Hotel: Since we are now frequent guests, we’d love to see a loyalty card or rewards program! A perk like a free night after a certain number of bookings would be the perfect way to reward repeat visitors like us. We’ve stayed for two nights so far and already can't wait to come back. Highly recommended for anyone looking for a clean, friendly, and affordable stay!

Location was accessible, the room was clean but I think they forgot to put some amenities in the room like toothbrush. In the morning, the elevator stops at every floor even though there's nobody there. I heard maybe the room cleaners pressed it.

I had a wonderful short stay at St. Giles Boulevard Kuala Lumpur. The room was clean, comfortable, and well-appointed, with everything I needed for a relaxing break. The location is excellent—convenient, safe, and surrounded by great food and shopping options. The staff were warm and attentive, making the check-in and overall experience smooth and pleasant. A perfect spot for a quick, comfortable stay in KL. Highly recommended!