Makkah Clock Royal Tower, A Fairmont Hotel

Everything is excellent except the food spread for breakfast. We stayed here 2 years ago and the food is still the same. Its best if the hotel can improve on that.

I, along with my husband, children, and both of my parents, stayed at this hotel in order to perform Umrah in February. We were thrilled as a family to experience the hotel's facilities, which are very close to the main entrance of Masjid al-Haram. The prayer connectivity to Masjid al-Haram was seamless. The receptionists were very helpful and friendly, the food was incredibly delicious and diverse, the rooms were very comfortable, and the elevators didn't require long waits. Hoping to someday perform Umrah and stay at this hotel again.

Location was excellent for my purpose and being very clean and spacious, all the staff were helpful and kind

Really good service and amazing view of the beautiful Ka'aba

Best hotel accommodation in mecca front of harambee and kaaba

Pros: The hotel is centre point of attraction outside the HARAM. Gives you a good view from the hotel. Also easy to locate from wherever you are. Cons: Customer service response is very poor. Too many guests for checkin (too much waiting time at the desk) For more comfortable and exclusive access it is recommended you go for FAIRMONT GOLD facility (where you get an exclusive access lift directly from the ground floor of the mall)

"I recently had the pleasure of staying at Makkah Clock Royal Tower, A Fairmont Hotel and it was an incredible experience. The hotel's location near the Holy Mosque of Makkah was extremely convenient, allowing for easy access to the prayers. The staff were friendly and attentive, always ready to assist with any requests. The rooms were spacious, comfortable, and beautifully decorated, providing a peaceful and relaxing atmosphere. The hotel's facilities, including the fitness center and restaurants, were top-notch and offered a wide range of options. Overall, my stay at Makkah Clock Royal Tower, A Fairmont Hotel was truly memorable and I highly recommend it to anyone visiting Makkah."

It was really good experience and I recommend anyone to stay in this hotel

Pros: Super near to Haram. Nice and updated room amenities. Reservation staff Zain was very helpful and accommodating check in process was a breeze. Given a nice Haram view room and allowed to check earlier than the stated check in time. Ambience of hotel was good. Guy at the Dates counter was also jovial and nice. Cons Breakfast at M2 was nice and presentable compared to M3 as this is my 2nd time staying at this same hotel. After my 2 night stay was told by the young lady that we need to take our bfast at M3. Service there was real bad. Asking for coffee takes ages to be fill. You will need to ask several times then the waiter come and fill. You like being hurried to leave.. my friend was still eating and he ask if he can take take the plate to clear. This was super rude. You are not feel welcome there..on a side note.. majority are asian at M3 breakfast cafe.. The setting was also different .. vegetables are cut in bigger pieces, food are cut anyhow and the guy at the egg live station nearly hurt my friend fingers as he insisted to put the hot fried egg on the plate she was holding but the actual fact is he supposed place the hot fried egg on a separate plate. Overall: M2 are for their Arab natives and the rest of Asian natives will be assigned at the horrendous M3 cafe. Fyi I insisted for M2 cafe on the next day but was told it was full. I told her i will wait and she allow me to dine there.. unfortunately i saw there few empty tables and I am the only Asian customer at the moment 🤔 Overall stay experience was just mediocre as not much expectation .. as this us a religious trip. But is it a waste as the hotel was so grand and nice but operated by not so competent staffs members (which choose their preferred customers ethnics only in order to treat them nice) which let I believe most of the customers btings home a sad memory of the stay in Fairmont Clock Tower.