Makkah Clock Royal Tower, A Fairmont Hotel

Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Makkah Clock Royal Tower, A Fairmont Hotel

King Abdul Aziz Rd, Endowment, Ajyad Street, Al Hajlah, Makkah, Makkah Province, 21955, Saudi ArabiaView Hotel Details
Makkah Clock Royal Tower, A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont HotelMakkah Clock Royal Tower, A Fairmont HotelMakkah Clock Royal Tower, A Fairmont Hotel
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Makkah Clock Royal Tower, A Fairmont Hotel Guest Reviews

9/10
Great
154 review
Verified reviews
Location9.5
Amenities8.8
Service8.7
Cleanliness9.1
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All reviews(154)
Positive reviews(145)
Reviews with photos/video(41)
Awesome stay(41)
Friendly staff(28)
Great location(26)
Clean and tidy(17)
Convenient location(11)
Delicious breakfast(8)
Perfect for business trips(6)
Negative reviews(9)
BiancaAriel
Deluxe Room Twin Haram
Stayed in Mar 2025
Family
8 review
8.5/10
Very Good
Posted on Apr 3, 2025
The shower booth in the bathroom is small, but two shower heads are conveniently placed. The water pressure is high. Shower water has flowed into the bathroom, but there is nowhere to drain.
6/20
Response from Property: Dear Bianca,We would like to thank you for choosing our hotel for your visit to Makkah and for recommending us to other travelers. We are truly happy to know that we have managed to exceed your expectations. However, regarding the bathroom size and maintenance let us assure you that your feedback has been delivered to the concerned department to take all the required actions. We hope to have you again as our guest soon. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Yifan tw
Fairmont Gold Junior Suite Kaaba
Stayed in Dec 2024
Travel with friends
25 review
9.5/10
Amazing
Posted on Jan 23, 2025
I stayed room number 2510. All good. Great views and good breakfast and location.
6/14
Response from Property: Dear Yifan, we are glad you are satisfied with our room view, breakfast and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
Aza De Kaza
Studio Room Twin Haram
Stayed in Nov 2024
Family
5 review
10.0/10
Outstanding
Posted on Dec 16, 2024
Wonderful experience upon check-in and throughout our short stay for Umrah. They allowed us to check in early at 12pm. Nice view of Haram from our room.
Response from Property: Dear Aza, Thank you for choosing Makkah Clock Royal Tower, A Fairmont Hotel, as your Umrah destination and for such a positive review. We are happy to know that you had a memorable experience with us. We strive to deliver high-end service to all our guests. Your kind comments about check-n process and view will be shared with the rest of the team as it means a lot to them. Our hotel team looks forward to welcoming you back very soon. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Guest User
Fairmont Triple Room With City View
Stayed in Feb 2025
Other
1 review
10.0/10
Outstanding
Posted on Apr 2, 2025
Love the Fairmont hotel! Been here a good few times, comfy beds and pillows, i would recommend cleaning out the dust on the AC units and Windowsills, but will be back as it’s one of my favourite hotels to stay in mekkah.
Response from Property: Dear guest, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards room amenities as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. On the other hand, your concerns regarding room cleanliness have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Moonyhoney
Fairmont Triple Room With City View
Stayed in Aug 2024
Family
20 review
9.5/10
Amazing
Posted on Sep 22, 2024
It was good stay with my family. Very near to the Haram and there is mall connecting to the hotel. Friendly staff and helpful. Clean rooms but the service was slow. Highly recommended.
Response from Property: Dear guest, as this is not typical of our room service, we are glad you enjoyed our location, staff service and room cleanliness, as we continuously work to provide excellent service to reach our guests' satisfaction. We hope to have the opportunity to serve you again soon. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Jaser Aqeedi
Fairmont Triple Room With City View
Stayed in Feb 2025
Family
1 review
8.0/10
Very Good
Posted on Mar 22, 2025
Not bad. The A/C system is not clean at all and carpet inside room is too old and cause a severe allergy for me.
Response from Property: Dear Jaser, Thank you for taking the time to share your experience at Makkah Clock Royal Tower, A Fairmont Hotel. We will ensure the delivery of your Air conditioner cleanliness and room amenities renovation concerns to the relevant department. We look forward to serving you during your next visit. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Sokhibbek
City View Studio-Twin Beds
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 25, 2025
Perfect!
Response from Property: Dear Sokhibbek, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Atifgz
Fairmont Gold 2Bedroom Suite Haram
Stayed in Dec 2024
Family
14 review
10.0/10
Outstanding
Posted on Jan 31, 2025
Best experience in Makkah Fairmont hotel .. will recommend to all.. Mr saber and Mustafa abdul and Mehmood ur Rehman and Asif and sayoom was best housekeeping team.
Response from Property: Dear Atif, Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay, given that our commitment to guest satisfaction is our top priority. We want to express our sincerest gratitude for your kind words towards Mr. Saber, Mr. Mustafa, Mr. Mehmood, Mr. Asif and Mr. Sayoom as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. We look forward to serving you during your next visit. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
ASIF AIYUB PATEL
Junior King Suite-Haram View
Stayed in Jan 2025
Travel with friends
3 review
8.0/10
Very Good
Posted on Mar 8, 2025
Location excellent service slow reception service check in to much time waiting in reception
Response from Property: Dear Asif, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards our location as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. On the other hand, your concerns regarding the services and check-in process have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Mohamed Ghania
Junior King Suite-Haram View
Stayed in Dec 2024
Family
4 review
10.0/10
Outstanding
Posted on Jan 12, 2025
That was great experience hotels was incredibly clean, staff were so friendly and nice, amenities were well maintained, overall good experience
Response from Property: Dear Mohamed, Thank you for the perfect rating about staff service and hotel cleanliness. We hope we achieved our goal of making your stay memorable by providing outstanding service and keeping up with our latest. We are looking forward to your next visit.
Mansoor Nasir
Fairmont Triple Room With City View
Stayed in Jun 2024
Family
8 review
8.5/10
Very Good
Posted on Jul 5, 2024
Service and staff very good. Furniture, carpets and overall condition of hotel require a redo. Lamp damage, sink damage. Challenging and Confusing room and parking lifts. SAR250 parking fee per night.
Response from Property: Dear guest, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards our hotel services and staff services, as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. On the other hand, your concerns regarding the furniture, room and parking prices have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Rayes
Fairmont King Room With City View
Stayed in Jun 2024
Couples
9 review
9.0/10
Great
Posted on Jul 6, 2024
Great location for quick access to the Haram. Breakfast is perfect alhamdullilah. Staff are all welcoming and very helpful mashallah.
Response from Property: Dear Rayes, we are delighted to hear that our staff services, location and breakfast have made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Baranton
Fairmont Twin Room With City View
Stayed in Oct 2024
Solo travellers
12 review
10.0/10
Outstanding
Posted on Jan 3, 2025
I love the place
Response from Property: Dear Baranton, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Salfarina
Signature Room Twin Kaaba
Stayed in Nov 2024
Couples
5 review
10.0/10
Outstanding
Posted on Dec 31, 2024
Am very pleased with everything about this hotel..oh Allah make me comeback to this hotel again and again for umrah and hajj
Response from Property: Dear Salfarina, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Aras Ibrahim Saeed
Deluxe Room Twin Haram
Stayed in Dec 2024
Family
20 review
9.5/10
Amazing
Posted on Jan 24, 2025
One of the mostly advised hotel due to it’s accessibility, location and staff’s kindness
Response from Property: Dear Aras , we are glad you are satisfied with our staff services and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!