Hotels in Makkah

"I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted."

"If you are planning for Umrah or Ziyarat, Swissôtel Al Maqam is by far the better choice. The location is excellent – one of the closest hotels to Masjid al-Haram. It has two very convenient access points: one through the Abraj Mall and another that leads directly to the Haram. The lifts are very fast, which is a big help during peak prayer times. Although the cleaning service is a bit slow, the location and convenience make it an ideal hotel for Umrah. On the other hand, Swissôtel Makkah is not a good option compared to Al Maqam. The location and access are less convenient, and overall the experience feels weaker. If you have to choose between the two, always go for Swissôtel Al Maqam."

"Overall, the hotel was excellent, especially with its great location near Al-Haram and the Kaaba. The staff were very friendly and helpful, which made our stay even better. The only thing that could be improved is the breakfast it would be nice to have more variety of options"

"It was about 15 mins walk from the haram, restaurants are nearby. There was a water boiler, tea and coffee in the room. The bathroom was clean and equipped.Try to book a room with a city view. Overall I was satisfied."

"Overall OK. On one occasion the room delivery guy ask for cash - he says machine not working? Towels look worn out. TV was not working when we check in, the technician takes over an hour to arrive but didn't solve the issue. We call again a different personnel came to solve it"

"I recently stayed at Anjum Hotel Makkah and had a truly wonderful experience. The service was exceptional—staff were attentive, professional, and always ready to help. One of the standout features is the convenient underground access to the Haram, which made our stay even more comfortable. I highly recommend this hotel for anyone looking for both comfort and proximity to the holy mosque."

"A very nice and clean hotel, close to the Haram, and buses arrive every ten minutes. They care a lot about the guests, and the lobby is very luxurious and large. They give you cookies when you arrive, and there is Saudi coffee at the entrance and flowers everywhere. It deserves to be a five-star hotel. The breakfast is beautiful and varied, and the staff are cheerful."

"We were traveling for Umrah so we had to frequent Haram quite often. Although a bit far from Haram but the hotel shuttle is very well managed and frequent. The hotel is clean and has all the amenities of a 4-star hotel."

"Nothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs. And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off."

"Best moments during Hajj. I am from Tabung Haji Muassasah group. Looking for a newby Al Haram Hotel. This hotel gave us warm welcome and helps us a lot during check in. All u need is complete documents for legal. (HAJJ VISA) the best breakfast spread. I love it, will repeat next time"