1. Check-in and check-out were a hassle. The deposit could only be paid in cash or by transfer, not with a credit card, and it took three days to get the refund. Why hold it for so long? They said Trip.com stated this, so be sure to read carefully before booking! We even had to photograph every part of the room when checking out, which we did, but the refund still wasn't quick. Don't worry, we're not trying to steal your old stuff! After checking out, you can have your staff inspect the room, and then process the refund within 24 hours!
2. The furniture is old and worn out. The dressing table, sofa, and coffee table are all very old and haven't been replaced. I paid RM1200 for two nights, and it definitely wasn't worth it. The furniture isn't well-maintained.
3. The soundproofing is terrible. You can hear the pool noise even on the 38th floor. I couldn't sleep well.
4. The room was dusty. There was a lot of dust everywhere. We asked for it to be thoroughly cleaned before we checked in, not just after we checked out. It made no difference.
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