Dessole Dolphin Bay - All Inclusive

Location: The bus journey from the airport takes about 30 minutes, including stops at other hotels. The check-in process went smoothly, and we received our room keys and all-inclusive bracelets immediately upon arrival (in the evening). Accommodation: Rooms are available either in the main building or in two-story bungalows. As a four-member family with a child, we got a family room in a bungalow with two separate rooms. The furniture is a bit older, but the amenities are fully adequate, including a fridge, bathtub, air conditioning and TV. Toiletries (soap and shampoo) are provided, as well as bathrobes. As loyal clients, we were welcomed with a bottle of wine and fruit. During our stay, we had an issue with the air conditioning in one of the rooms. We were offered a room exchange, but we declined. The hotel provided us with a fan until the AC was fixed. Reception: The reception staff communicated well and were very helpful. Restaurant: There was a sufficient variety of dishes, including meat, side dishes, salads, desserts (including ice cream), and fruits (grapefruits, apples, peaches, etc.). Drinks were available from self-service machines. We never had trouble finding a table, and the staff worked hard to quickly replenish the food. Special thanks to Despina, whom we've known for several years, and also to Manolis and Yannis. Beach bar: There are self-service machines for non-alcoholic beverages, water, and coffee, while the bartenders serve all-inclusive cocktails, beer and local alcohol. It's also possible to order extra-paid, higher-quality drinks. All the bartenders work hard. Greetings to Nektarius and Popi! From 11 am to 4 pm, there is a tavern by the beach bar offering pizza, fish sticks, french fries, pasta, sweets, vegetables, and fruits. Hotel bar: It opens at 5 pm, and you can purchase cocktails outside of the all-inclusive package. We send our greetings to our "old acquaintances" Minas, Vladyslav, and Irini, who were always very nice and smiling despite their heavy workload. Pool bar: Throughout the day, non-alcoholic drinks and beer are available. During evening programs, there is a staffed bar. Beach: The beach is sandy, with pebbles at the water's edge. Sunbeds and umbrellas are free of charge. We used to go to the beach early, so we had no trouble finding sunbeds. There were strong winds, high waves, and a red flag the first 3 days, but then the sea calmed down. There are showers at the entrance, and the beach and sunbeds are cleaned daily. Pools: There are two pools with free sunbeds and umbrellas, cleaned daily, with a lifeguard on duty. One of the pools has slides that are available for older children. Entertainment: Throughout the day, there are various activities such as aqua aerobics, volleyball, etc. The animators are very engaging and communicative without being intrusive. Special thanks to Chris, Kilian, and Mathias. We regularly attended morning and afternoon fitness/stretching/yoga lessons, that, unfortunat

Second visit to this resort, second great vacation! We come back because we enjoyed last year visit. The hotel has a private beach, sandy beach with blue flag! It’s perfect choice for family with children. Location is perfect, beach hotels, 15 min of Heraklion, not directly on main road, hotel has a spacious area very well maintain. The drinks are mediocre but this is a general issue for AI resorts. Food is very good and tasty, we enjoyed especially fish, lamb, gyros@beachTaverna🤗. The rooms are cleaned daily. In general, the staff is very friendly, helpful and with a positive attitude. Big thanks for staff! Animation team program was improved since last year. Evening program was nice, too. Kids enjoyed mini disco each evening. We highly recommend this resort.

Well where should I start : Firstly this hotel is NOT 4 star as advertised-more likely like 2 stars at the best . We are in the hotel now so let’s make up to date review: Firstly hotel needs complete renovation as looks like you are on holiday in 1970s. We arrived on Saturday. Reception staff invited us for a lunch however no much explanation where things are etc . Food was just average until now - as I wasn’t fancy hot food and went for a salad . Had only one spoonful of beans and noticed it’s fermented. Went and spoke with staff who directed me to head chief, unfortunately he didn’t understand me however removed fermented salad beans from display. 5 min later ( what I’m assuming it was person in charge ) come over and asked me what is was wrong , again explained that bean salad is fermented ( she couldn’t understand meaning of fermentation so explained how they fermented grapes to make wine - used the simplest English I could ) she then started to arguing with me that sald dose not need to be kept in fridge!!! as it’s not cheese 😳😳😳this is absolutely shocking! I then explained in nice manner that I don’t want to be rude and causing arguments just trying to made them aware that is NOT acceptable to display fermented food ( trying to avoid complete disaster for others guests) . 2 minutes later the same salad was brought back and displayed 🤢🤢🤢 Rooms are clean but far away from 4 star hotel- fridge in room is empty. We only had a bottle of water first day and that’s all - they don’t top up fridge with drinks , not even water and worst part is that bar is shut at 12am so if you want anything to drink you have to drink tap water from bathroom ( this should be stated when you arriving in hotel ) ! Also no access to drinkable water after 12 am which surely is against law . Food is cold . Beach bar only display one portion of meat and when is gone is replaced with things called “fish sticks “ and “chicken nuggets “- mots grossed thing I ever seen as no fish or chicken in them . No lifeguard on beach 😤beach is full of cigarettes buts and other rubbish Drinks in all inclusive are horrible- only lager is drinkable. Also when you go to order drinks from bar , barman ignores you and serves Germans gust before you ( even seen you been there before them / complete ignorance). No warning signs to say floor can be wet - only today seen 3 people falling. We been travelling a lot and been in different hotels however this is the worst one , especially that we paid a lot more then few months ago in 5star hotel .

Perfect hotel, very nice smiling staff. Beautiful beach. We got a room in a bungalow, simple but great, everything we needed was in the room. The food and drinks suited us perfectly! We were in this hotel for the first time, but not the last!

Stayed here the last week of August with my friends . This older small resort is situated just on the beach of Ammoudara. Yet it´s a very pleasant hotel. The amenities are not the newest, but the overall cleanliness is great and I haven´t noticed anything damaged there. The hotel garden is lovely. The food was great and the variety was also nice. They use tap for wine, beer, water and soft drinks, so there was never problem with waiting for waiter. You can find main restaurant and a buffet very close to the beach and pool. You will never stay hungry. There is also a bar in the main hall and close to the beach and pool. There is a tavern where you can book a dinner one time a week freely. You can use coffee machine on the beach bar. The rooms are simple, not really 4*, more likely 3*. However spacious enough and very clean. The mattresses are downy. There is a safe und flat TV in the room. The variety of TV channels is just ok. I saw a water slide close to the theater. And there is animation every day and evening. The beach is very close, just 5 minutes walk from the main building, enough sunbeds and parasols. It´s wavy sea you will find there and its quite windy, so no snorkeling or swimming is possible, just have some fun in the water. Many might not like it. But the island is to explore, as it is a beautiful island and the people are very kind, food is great. You can start wit Ammoudara, where you will find restaurants, shops etc. Take a bus (Nr.1) to Heraklion and back (Nr.6). Special thanks goes to all the great, kind and helpful staff. Many thanks

We had a very pleasant stay at the Dolphin Bay! :) The staff, especially reception, were all very nice and helpfull. Food was very good and the beach was just perfect - little windy, but we had so much fun in the waves. Rooms are older, but just fine - only negative are the beds, super hard and uncomfortable to our liking. I can't comment on the Animation team as they have never approached us, however, from what I saw during the night they are nice with a good energy. I'd just recommend to be more international and do the shows in English as most of the hotel is not French speaking - like the Hercules show, good concept, but if you do not speak French it's pointless to go.

Perfect vacation for a family with kids. The only, but not that big negative, is older rooms and the whole equipment but everything is nice and clean and I really don't mind it's little older. I enjoyed staying there and would stay even more time if possible thanks to professional staff with friendly approach and their nice service, beautiful wide beach. SPECIAL: And the very top of the top is the animation team (season 2023). We had a wonderful time thanks to the team. They made our vacation even bigger fun and we - adults enjoyed a lot of activities as well as kids who are still amazed by their smile and energy the whole animation team gave us! Huge thanks to Cami, Julien, Mattia, Marcia, Miquel and all others! Splendid!