Diamonds Malindi

Excellent stay with comfortable rooms, great facilities, and a welcoming atmosphere. The staff were professional, attentive, and always ready to assist, making the experience truly enjoyable.

Was a pleasant vacation I had at Diamonds Malindi. The staff were quite friendly, the activities and entertainment were good fun. My wife and I really enjoyed it.

Wonderful wonderful service and food! Authentic Kenyan cuisine! The beach front is amazing also! recommend!

Diamonds malindi Thank you once again for the warm hospitality and exceptional service during my stay at Diamonds Malindi. The experience was truly memorable — from the beautiful atmosphere and attentive staff to the relaxing environment and outstanding customer care. Every detail was handled with professionalism and genuine kindness, making the stay both comfortable and enjoyable. The team went above and beyond to create a welcoming experience, and I truly appreciated the friendliness and dedication shown throughout my visit. The location, ambiance, and overall service exceeded my expectations. I would highly recommend Diamonds Malindi to anyone looking for a luxurious and peaceful getaway. I’m already looking forward to visiting again in the future. And the foood was the best I've ever had!! Thank you for making my stay so special!

We are currently staying at this hotel and unfortunately, the experience has been very disappointing given the category and expectations. While the property itself has potential and the pool area is pleasant, the overall service and operational standards fall significantly short. Check-in experience: Arrival was poorly managed, with only one staff member handling guests. She was polite but clearly overwhelmed, resulting in delays and a disorganized process. Lack of basic support: No porters were available, and we had to carry our own luggage to the rooms, assisted only by an intern. This is not what one would expect at this level. Room standards and maintenance: The rooms did not meet expected cleanliness standards. One of the toilets was visibly unclean on arrival, and it took over an hour for housekeeping to attend. More concerning, maintenance issues such as a non-functioning flush and a clogged shower were not proactively addressed and required repeated follow-ups over more than a day to resolve. Additionally, the staircase to one of our rooms was very steep and potentially dangerous in the event of a fall, raising safety concerns. Responsiveness and service: Calls to reception frequently went unanswered, making it difficult to get timely assistance. Housekeeping was inconsistent and only done after repeated follow-up. The restaurant service was slow and inattentive, and the hotel appears to rely heavily on interns without adequate supervision, which is reflected in the overall guest experience. Lack of management follow-through: These issues were formally escalated to management via email during our stay. Unfortunately, there has been no follow-up or improvement, which is particularly disappointing. Overall: The facilities themselves show promise, but the operational execution is poor. There is a clear gap in service delivery, responsiveness, and attention to detail. We hope to see improvements during the remainder of our stay and would be happy to update this review if the issues are addressed.

Its a nice and quite place relax and have some good time, everyone was welcome with a nice smile and more thanks to the gentleman at the beach bar . He was amazing .

Stunning location, great variety of pools, bars and restaurants . The food was delicious with mid morning and mid afternoon snacks too. The only thing I would say is there isn’t a huge amount for teenagers who aren’t sporty (beach volleyball and waterpolo is available). Our son did the woodwork workshop although that was just watching a guy make a magnet (although appreciate you can’t give kids tools) and then sand and varnish the animal. Maybe something as simple as some balls in the fun pool for guests to use. Three and a half days was enough for us. We did a safari before hand so we were in need of some chill time. We took a taxi to Hells Kitchen which is definitely worth a visit.

I enjoyed the amenities greatly and the staff were sooo warm and welcoming, especially Lieslie and Glory assisted me greatly with my welcome and room transfer while there. I will definitely be back and recommend it to friends and family. Thank you sooo very much.