Guest User
January 16, 2024
Very poor service at this particular brittania hotel, although I had checked in myself and booked for 2 guests, my guest was not allowed as they had no photographic id, the staff were rude, especially the British security staff and didn't care, never been an issue at any other hotel, so needed up booking another hotel for my guest. Also, the hotel is falling to bits, the door lock doesn't work properly, as well as mouldy windows, broken or worn fixtures and excessively dark as the only lighting available is the table lamps. The ceiling also seems to be falling apart with evidence of lots of leaks etc.