Stayed for the Jason derulo concert, checked in at 4pm, the staff were quite stand off ish however i think this is a manchester thing in general as most people we spoke to seemed like they weren’t interested. On arrival i got told i had to pay £10 extra to what i had to pay when i booked it, i asked why as i had no extras or changes to the room and the man said he wasn’t sure so i had to pay it anyway. Other than that the hotel itself is clean and rooms are a good size, it’s in a great location and fine for 1 night. Also the lady who checked my sister in in the morning was really kind and helpful so it wasn’t all the staff.