New Union

It’s a low cost room. It’s on canal street. I’ve stayed before, which was pleasant. This was not so good. Was given room 9. Positives: Clean room Amazing powerful shower The issues: The biggest issue was access to the building when the pub downstairs is closed. I was given the wrong front door key, which was changed. When I attempted to use the key, it did not work. I was effectively locked out. There was no on site staff after 8pm. I was lucky a resident came in and saw I’d been knocking with no answer, otherwise I would have been locked out. I complained the next day and was told the key mechanism needs to be lifted when you put the key into the lock. It does not alter the fact I could not come and go to access the hotel as I’d have liked and had to not go out to join my friends later. Hotel access is fundamental. There is also a £20 cash deposit for the room key I was not made aware of. There is a socket at the end of the bed, but not ideal if you want to charge your phone and use it at the same time. The view was a brick wall. The bathroom had small damage to the floor. Room 9 and the key issue did not make for an enjoyable stay. That said, it’s cheap, clean and in a prime location, but there are better hotels out there that don’t have access issues and do have better layout / facilities. My complaint falling on deaf ears didn’t help.

The room was absolutely freezing, the heating was on, but as low as you can have it. Had to pay a deposit for the keys, £20. . I didn’t have that on me so they suggested I leave one of my bank cards, I didn’t mind doing that but as I was at a meeting at work I was up early. I went to find a member of staff to hand back the keys and retrieve my card and was met by the cleaner to say no one will be here until past 8am. There was no way to get my card back if I’d have paid the £20 instead I’d have not travelled 27 miles to reclaim either. Nothing in the terms to say a deposit is required either. . I’m still suffering from frost bite now. NEVER again. I’ve now to cancel my card and get a replacement.

It is not a hotel. It’s a last minute refuge. I had no idea it would be open until 6am. My room was shaking until 6. It was that loud, it was probably comparable to the blitz. The bottle bins getting emptied till 7. The cleaners banging from 7-11. Drunk and high customers shouting in hallways. It’s actually the most appalling visit to a hotel I have ever had. Good if your 21 and snorting and drinking. Otherwise no. Only go sun-Thursday if you want any sleep.

Absolute a no moral hotel, my friend went to pick a customer up from the hotel in his taxi and got a fine, are you for real..your customer paid for the hotel and wanted a taxi to the airport and you call bailiffs to his house for not paying the fine. What a shameful act this is daylight robbery says a lot about your hotel. No wonder nobody stays there I'm afraid Stay well away as if they can do that what other things are they capable of.

I feel that this is advertised as a hotel, while it’s just a horrible party hostel. Even youth hostel are more quiet than that. Rooms are right above the club, no way you’ll be sleeping if you’re not passed out drunk. Bathrooms are dirty. Just horrible.

I made a reservation through Booking. com, securing a room at a rate of £30. I subsequently received correspondence from the hotel indicating that the room had been mistakenly priced and they requested either a cancellation, rebooking at a higher rate, or selecting a double room for £44. In response, I expressed my willingness to be adaptable and to opt for the double room, while also inquiring if they could uphold the originally agreed upon £30 rate. The hotel's response was simple ‘No’, with further messages conveying that they would rather leave the room vacant. Having been a repeat guest at this hotel and their bar on numerous occasions, I held the expectation of a more favourable reply, particularly given their long-standing presence in the industry. While I acknowledge the possibility of errors, I found the nature of their response to be both unwarranted and discourteous.

Chesterfields everywhere, nice clean pub with friendly staff, used by general public and guests alike, not far from the city centre of Manchester, price of the Moretti alone would make me inclined not to revisit as there are cheaper places around the corner, unsure if the prices are due to it being a hotel or not

Do never go there the employees admitted to ripping us off in front of us. The noise is unbearable and the quality of the hotel is miserable. It actually doesn’t deserve that many words. Worst hotel experience ever in a hotel. If you visit Manchester and want to rest don’t go there