This is my 9th visit to your establishment, and unfortunately, this has been the worst experience so far. My previous stays were very pleasant, which is why I kept coming back to your place. However, during this last 3-day visit, I was very dissatisfied.First, upon check-in, we did not notice immediately that our room had no water supply because we fell asleep after entering the room around 4 PM. When we reported the issue to the receptionist, we were informed that we would be transferred to another room by 6 PM. We waited until 7 PM, but there was still no update, so we went back to the reception area ourselves.Apparently, the receptionist was only available until 5 PM, but the housekeeper still told us to wait. Imagine waiting for 5 hours without any water supply. They did not even offer any alternative options or temporary remedy, especially for basic needs such as using the toilet. The room we were transferred to also had issues, as both the sink and toilet bowl were clogged. In addition, I noticed that the breakfast selections are now more limited compared to before. I completely understand that inflation may affect the services and offerings, but it would have been appreciated if there were alternative options available for guests.
I would also like to suggest that the housekeepers and security staff be informed about the room rates and basic information about the establishment, as these are common questions that guests usually ask.
