Hotels near San Beda University in Manila

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

Stayed here for 3 days and 2 nights for the 2-day board exam that was held in a school nearby. We had no idea that the “condormitel” is located inside the Malacañang compound. We booked the standard room through Agoda (total around 1,200 per night). No response through email-better to contact property through landline/mobile. Parking does not come with the reservation - 100php/day = 300php for our 3days 2 nights stay. Beware of the built cabinets, made our clothes stink a little after storing them overnight. The guards there are even more accommodating than the receptionist.

This is the second time we are staying in this hotel. The last time was last June and we exactly had the same problem still. The last time we went here, they mentioned that wifi is not working since there's something that needs to be fixed. Fast forward to 4 months later, the lady in the front desk presented the wifi username and password but when we tried to connect, no internet still. The last time we went here, they gave us a different remote to the TV. Now, we got the right remote but lady mentioned that it's not cable TV but we can watch something thru the net. Poof. It's also not connected. The beds are comfy tho but pillows' too thin. The faucet in the sink was damaged. They don't have other amenities. Location is okay if you want to explore UST, quiapo, or divisoria. Overall, value for money, we've stayed to other hotels with way better deals than here.

I got to stay here because I'm ordered to follow protocol entering the country. I have to be quarantined for couple of days. However, I encountered couple of issues that I think I need to address with. 1. When my flight was cancelled I wasn't given the opportunity to reschedule my date of arrival. Imagine how exhausting it is after a long flight to call agency after agency to get another connecting flights. I had to call to reschedule/cancel swab testing coz of the cancelled flight. I had to call the hotel in manila (RedDoorz near Quiapo Church) to bypass and to consider rescheduling the date of my arrival because it was so hard to get connected with an agent over the phone but it wasn't granted. So I ended up paying a night of a room without even staying in there. 2. The front desk who checked me in was rude, not even helpful at all. I asked her when I checked in if there's a WIFI. She said its in the back of my key. When I got to my room. I checked the back of my key. It's a combination of number. I know I'm not blind but it never goes through. I called her and she said that's the only password she could give me. I called her again in an hour and she keeps saying the same thing so I gave up since its 2 in the morning and I just decided to fix everything tomorrow when I wake up. 3. I called the front desk about the same issue from the evening. They said the WIFI password is only located at the back of my room key. And they said they will try to look for something else and will call me back. 2 hours passed nobody called me. I had to go downstairs regardless I'm on 'quarantine' because no one seems to be helpful at all. Caught them laughing and chitchatting in the lobby when I'm struggling to get access to WIFI to settle some things to do with appointments etc. A nice lady came to my room and help me access the WIFI. It was quick. I asked her how she did it, She said there's a different WIFI password the management just happen to change it long ago and the password at the back of my key is so outdated. So I was speechless. From the night to the afternoon I was told the same thing that it was just at the back of the key. 4. I noticed 2 small cockroaches in my room which I don't really find it disturbing but for a business a running a hotel its a big NO NO NO. 5. My second night was horrifying. I woke up in the middle of the night and felt something was crawling in my back. I was too tired and sleepy to care for it. About a couple of minutes my oranges that was just sitting in the table fell out from the plastic bag. I find it strange but I was damn tired. Later this morning I found out that there's a rat bite in my orange, my cheez whiz and even the soap that I placed in the bathroom sink had a bite on it. I called the FD and someone came in to my room. I was shocked to be asked by a guard to check if there's a visible hole anywhere in my room. He told me that how would a rat came in to my room when its all closed. I'm assuming he is not think

Value for the price. Clean, comfy and accessible as it is near the highway. Although I’m bothered by the loud AC noise, it was still tolerable. There’s also a convenience store at front, 24/7 (friday to sunday)

Positive: • Front desk is very approachable and gives us the things that we need [towel, tissue, floor rug] • Located at the heart of universities. Closest to UST. Negative • Room has cockroaches • Bedsheet has stains

The location of this hotel is not good, there are shopping centers nearby, there are quite a lot of people here shopping, it feels a bit messy. However, the room itself is not bad, the double room we stayed in was quite spacious, the equipment inside was also very complete, the breakfast attached to the accommodation also helped us to the room.

The environment is beautiful, the location is good, the transportation is convenient, the rooms are comfortable and hygienic, and the service staff are very enthusiastic and willing to provide all kinds of help. The facilities are very user-friendly, the network signal is good, and the scenery outside the window is beautiful. Good value for money, will stay again next time

This hotel is under management of a grander Manila Hotel. Rooms are large and modern, the servgice ipeccable, and breakfast is great. It also has a very good Chinese retsuaryrant. Curiously, it does not have the bar. I stayed two months until it closed due to covid. It is only about ten minutes walk form large SM shopping centre . Highly recommended

The place is pretty clean. Tha staffs and are very approachable and accommodating. I genuinely enjoyed my stay there.