Manila Santa Cruz 4-star Hotels

We stayed at Winford overnight to celebrate my brother's birthday. I could say it was a very nice experience. When we arrived, the room was already available. I even requested for a room on a higher floor and they gave me a good one. The ambience and lighting fixtures were really nice and the waiting area with sofa as well. We stayed at an Executive Suite. The room was also nice. It had a bath tub, separate shower and 2 wash basin. There is also another toilet upon entry but with watercloset and wash basin. The view was also nice though its more of houses and the rizal mountains. The pool size has a good size and not crowded and also heated. We had dinner at the poolbar since they have Acoustic band playing on saturdays. The service was a bit slow since there were lots of people and the food came from the ****** kitchen. Also, they do not accept room charging if it exceeds the 2k deposit. First time to experience this, good thing my brother brought his wallet. Food and liquor was good too. For breakfast, they also have a good selection however they do not have bacon :( sad. Nonetheless, the breakfast experience was good as well. They also sent a birthday cake for my brother. Check-out was fast too. One downside is the parking area which was on the 7th floor. It was a round swirl going up or down and caused us to be dizzy. Overall, i recommend this hotel. It is not very high-end but the service and people are good and facilities are nice. P.S. We were not able to go to the ****** as we have a kid with us.

We recently stayed here and celebrated our Birthday and Wedding Anniversary and had an exceptional experience. The staff was incredibly friendly and polite, going above and beyond to ensure our comfort. From the warm welcome at check-in to the attentive service throughout our stay, their professionalism was outstanding. We truly appreciate Mr. Jason (pool area attendant) for taking care of us and offering drinks even though we were the only ones at the pool at that time. We also commend Ms. Marivic and her team, especially their dining area supervisor, for serving our food. Special mention to Ms. Sheila, who serenaded us during dinner. The rooms were luxurious, well-maintained, and offered stunning views. Every interaction with the staff left a positive impression, making our stay truly enjoyable. I highly recommend this hotel for its top-notch service and welcoming atmosphere.

The location was perfect for our needs. We had a great time and the pool was really big. They have really extensive grounds and an elegant atmosphere. Although the hotel is old, it is well-maintained and the amenities are a+. The staff were really nice and helpful. The thing i didnt like was that the toilets were too fancy. I really want a nice simple bidet. Also, itms a little bit dark. I know it's for ambiance but I want bright white light.

The staff is amazing. Very helpful, friendly and accommodating. They could tell I was from out of the country and made many recommendations for me to see their lovely city. The room was clean and housekeeping would come around later in the afternoon when I would be out. The restaurant buffet was wonderful, a wide selection of Asian foods. My departure flight was late in the day so they let me stay longer in the room with a later check out. Would highly recommend this hotel.

This hotel is adequate, but slightly overpriced vs. competition. While they have updated the lobby in recent years, from what I can tell there has been little effort to update guest rooms, which are dated vs. other 5 star properties like the Westin. The one differentiating factor this hotel previously had was a great breakfast buffet served in the Pacific Lounge on the 21st floor with floor to ceiling windows that gave a sweeping view of the skyline and the bay. It was carpeted with cushioned club chairs and those soft surfaces absorbed noise and the overall experience was a great way to start your day compared to the crowded and loud breakfast buffets at other 5 star hotels. Well someone decided to spend a lot of money to destroy that experience. They have opened a new restaurant on the first floor that is loud, crowded and gives you a view of 7-11 across the street instead of the bay. I spoke to the GM about this, so he already knows my opinion, but what continues to strike me is his point that the Pacific Lounge is “a premium space” - yes Sir, that’s true and previously it was one that virtually all your guests got to enjoy which is exactly why it was THE difference maker for this hotel. I came back thru Manila for a night on May 15 and was going to try the Sheraton one more time, but it was fully booked. Instead I stayed at the Westin for less money. There was no comparison- the Westin’s rooms have a much higher end finish, their food was better, and the service there was far superior like being provided a welcome drink and the Manager sending fruit to my room with a welcome note. The Sheraton Manila Bay is no longer on par with Manila’s best hotels

For the same price, there is no bathtub, and the number of rooms in the entire hotel is small. 90% of the rooms have no view from the window, and only those facing the sea have a view. At the same price, there is no rich breakfast like the old Sofitel, a good view, and a large room. The experience is thick once, and I will not continue to stay. It's just opened, new, but it's inconvenient to shop, go shopping, and eat around.

The staff is kind and polite, and there are convenient stores, restaurants, and shopping nearby. The airport terminal is within a 10-minute walk. A comfortable hotel. I would like to use it again next time when I arrive in the Philippines and return home.

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

The receptionist who assisted me during check in was very friendly and accommodating. I appreciate the upgrade to my room that I didn't expect. All of the staff are nice. The breakfast buffet is also good. There's a minibar inside the room and the price for the items are reasonable. Really enjoyed my stay. I highly recommend this place.