Best Marana Spa Hotels

Let me start off by saying my children had an unpleasant experience with some bullying/racial comments/pushing from some other kids (no fault of the Hotel). Madison who was a life guard saw this and stopped it immediately. She informed us what happened and we can't thank her enough for her standing up for our boys(6 & 7). The next life guard was also informed who apologized when my boys and I came up on the slide. Chris M is the banquet manager who heard about this and went above and beyond like I have never seen in my life. He spoke to the other children's family, took care of us and really ensured my boys were good. It did not stop there. Chris must have informed other staff of our experience and the attention and support they have ALL provided is unmeasurable. Not just at the time of the incident, but our entire stay. Holly and Anissa at the front desk also followed up with us and went above and beyond. Holly treated us like we were family even upon check out made sure we were good. Every single staff member took pride in taking care of customers. This service was the best we have ever had and it was unbelievable! High five to Alex, Aaron, Erin, and Charles as well who took service to another level. If you have an opportunity to stay at this location, you will not be disappointed and worth every single cent. The attention they give to customers is 2nd to none!! We will 100% be back and again, probably the best hospitality experience we have ever had and we travel a lot.