We'd like to share our impressions of our stay at this hotel. We spent 8 nights here with friends. The hotel is truly spacious, with well-maintained green grounds and a convenient location (across the road from the beach, surrounded by a river). We liked the all-inclusive meal plan: there was always a good selection of both Sri Lankan and European cuisine.
The rooms are spacious, with a balcony and a bathroom. In our opinion, they could use some cosmetic updating.
Unfortunately, two issues seriously marred our stay.
1. The situation with animals on the premises.
There are cats and dogs on the hotel grounds. We were very sad to see that, in our opinion, some staff members' treatment of them is not humane. We personally witnessed them being chased away, and in some cases, doused with hot water and physically assaulted. This was very upsetting.
2. Insect control. During our stay, during the day, when many guests (including families with children) were around the pool and dining area, hotel staff began chemically treating the area. A thick, pungent odor spread, covering the pool, lounge, and dining areas. The fact that this treatment was carried out without warning and in the presence of people (especially children in the pool) was extremely surprising and concerning. My husband has asthma, and he had to urgently use his inhaler. As someone with an agricultural background, I understand the necessity of such treatments, but we believe that conducting them during peak guest activity hours is unsafe.
We contacted the management to request information about the medication used for our doctor, but we were never provided with this information.
Overall, the hotel infrastructure leaves a pleasant impression, but the reported incidents regarding animal welfare and guest safety significantly impacted our overall experience.
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