Port Talbot

Comfort and cleanliness: Multiple reviews highlight "super comfortable" beds, "spotless" rooms, "clean bathrooms," and "plenty of towels/pillows."

I have stayed here for many years, but it's definitely lost its personal touch. I was greeted at reception and asked to fill in a slip with my car reg and asked to pay and given my key. There is no mention of availability for breakfast, dinner, or cleaning of the room. I stayed for 3 nights. My room was never touched. I paid double occupancy but had one bath and hand towel, 2 pillows with pillow slips, and 2 in a bag without. I used to know all the staff, but it was drop key on the way out. I suppose the world is going the way of AI, but I think it's rubbish - most people like to chat and be asked if everything is OK or if they need information, but this was sadly lacking.

Room spotless, hotel staff absolutely lovely, welcoming, kind and helpful. Went out of their way. Would have given 5stars had it not been for the breakfast. No self service which was a major minus with an autistic child who likes to choose and I have to agree with him. The sausages were anaemic, underdone bacon, overcooked hash browns & black pudding. It was so disappointing. Staff were nice but bring back self service!