Hotel Diga

I stayed in this "3 star" hotel for a weekend with friends and we made it work well for one night... I couldn't have resisted more. As soon as we arrived we immediately noticed the lack of tolerance and kindness on the part of the lady at the reception probably dictated by the anxiety of seeing more than two people in the hall. Brief examples: "Excuse me, just a quick question... is the parking in front free?" I heard myself reply: "Yes but now I'm busy." Anyone who asked her questions often got this answer, in fact they happened to meet other customers several times with answers of this type. Fairly clean triple room, not very spacious but very dated. We all spent 80 euros for one night (in my opinion a very high price given the hotel and the services), regardless of the fact that some rooms were triple and others quadruple. In the morning we woke up at 8 with loud repeated noises (doors slammed, things dropped to the floor...) I opened the door to understand what was happening and it was the cleaning ladies who with great emphasis were cleaning the rooms in front. Breakfast was quite good, aside from the fact that we later realized that we had eaten expired plum jam and butter. The very kind lady replied: "you don't know how to read the dates." WELL I AM ATTACHING THE PHOTOS, read them for yourself. Furthermore, all accompanied by phrases like "now I'll come to show you how to make coffee because otherwise you'll cause damage" "But you ate all the pancakes". We were 11 people and we didn't even touch one of us, let alone how much we stuffed ourselves. Well, I have always traveled and have always frequented Romagna and its hotels and I have never had a similar experience before. The hotel may be dated, mistakes happen to anyone but well seasoned rudeness at all hours of the day is not tolerated.

We stayed in this hotel together with friends, booking a month in advance directly via email. The check-in times indicated by the structure are from 2.30pm to 11.30pm and in any case to be safe we ​​call to confirm. We showed up at 8.30pm and we certainly didn't think a room wouldn't be available, given that less than 30 minutes had passed between the phone call and showing up. But anything is possible and misunderstandings can happen: despite this we tried to be understanding, but we were still treated with rudeness, indisponence and arrogance almost as if the problem had been caused by us. Initially we are not given a solution, but only excuses such as: "I can't call the girl who made the reservations because she is at a wedding", "It's your fault that you arrived late and since we didn't have doubles I put two boys in in the quadruple room" scrambling, the owner I imagine, adds: "A certain XY called to cancel the room" (coincidentally there was nothing written and obviously none of us had made the fateful phone call). In any case, unacceptable attitude, it was enough to apologize and admit the mistake. Sometimes being humble and admitting that there was a problem is always the best behavior, but unfortunately not everyone manages to take this step and despite being malicious, they attack with unmotivated arrogance. In the end, the solution (by adapting) was found and quoting the owner's words: "There's no point in continuing to talk about it, I don't know what happened". Obviously therefore, a response to this review is not necessary. Leaving aside the structure which in itself is in a retro style with towels that scrub and breakfast with sparkling Ace juice, the value for money is also questionable. In conclusion: in my opinion the hotel remains open because there are not many other solutions in the area, but having also taken note of other reviews, it would be appropriate to re-evaluate the 3 stars and above all do a refresher course for reception and management of a hotel structure or simply leave it to those who have dedication to this profession.