L'escale Appart-hôtel By 7AV HOTELS

The place is wonderful and the atmosphere is beautiful,I recommend you visit and explore it..

We are extremely disappointed with our stay at this hotel. Upon arrival, we had to wait two full hours just to receive our room, despite checking in on time. When we finally got the room, it was in terrible condition: broken furniture, dirt everywhere, and an overall neglected appearance. Even worse, there were insects crawling around the room, and we had no idea whether they were harmless or potentially dangerous. This is completely unacceptable, especially for a hotel at this price point. Would not recommend – we will definitely not be coming back.

The worst hotel ever. The service is sooo bad and the team is not at all professional especially the manager who know nothing about costumer service. All in all a very bad experience in a hotel with an excellent potential. I do not recommand it to anyone.

Too many untrained personal, they seem willing to help, but unable due to the fact that they’re not equipped. Appears they were given uniforms and asked to perform tasks. Two towels per a family of 4, requested extra, none got delivered, absent WIFI. A genius designer came up with the idea of putting slippery tiles next to a giant swimming pool, I guess owners are not aware of the concept of Liability. No phone number to contact front desk, the one provided appears to be disconnected. Also, waited for almost an hour to check in, most of it awaiting from desk manager’s approval that we prepaid. Worst, is the amusement park, my kids paid for Karting, the first Kart, had no brakes, my nephew slammed into a wall, injured his ribs and back, front line employees, took the Kart to a garage for repairs, main guy came and denied the whole thing, refused to return money…it almost turned into a brawl. My 9 year old daughter, refused to get into a rollercoaster after witnessing an employee with a wrench in his hand trying to fix a car while rollercoaster was in motion. Again, concept of liability is absent. Stay away from this Hotel, stay away from the amusement park. Can’t speak of the water park, didn’t go and won’t. Disaster all over!

A shame The place over all was magnificent the staff were absolutely amazing. It was clean well maintained had a water park and midway rides but there was a horrible sewer smell coming from the bathroom that permiated everything. We had to sleep with the bathroom door closed with the fan on and all the windows open and bedroom door closed