Hotel Melia Makassar

Hotel Melia Makassar Reviews

Hotel Melia Makassar

Jl. A. Mappanyukki No.17, Kunjung Mae, Kec. Mariso, Kota, Kunjung Mae, Mariso, Makassar, South Sulawesi, 90125, IndonesiaView Hotel Details
Hotel Melia Makassar
Hotel Melia MakassarHotel Melia MakassarHotel Melia Makassar
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Hotel Melia Makassar Guest Reviews

4.3/5
Very Good
59 review
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.0
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All reviews(59)
Positive reviews(58)
Reviews with photos/video(7)
Awesome stay(11)
Friendly staff(11)
Clean and tidy(9)
Delicious breakfast(7)
Great location(5)
Negative reviews(1)
Rose Ann
Premium King Room
Stayed in Jan 2025
Couples
5 review
4.0/5
Very Good
Posted on Feb 23, 2025
Easy check in and check out. Food at breakfst is good. Staff are very helpful.
Sudari
Deluxe Room
Stayed in Sep 2024
Business travellers
1 review
4.2/5
Very Good
Posted on Oct 7, 2024
Good locations, good service and good foods
Response from Property: Dear Mr. Sudari,Thank you for your kind review to Melia Makassar! We’re thrilled to hear that you enjoyed our prime location, excellent service, and the food we offer. Your satisfaction is our top priority, and we look forward to welcoming you back to Melia Makassar for another great experience.Warm regards,Teguh AndhikaGuest Experience Manager
Guest User
Deluxe Room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Location and services are good.
Response from Property: Dear Valued Guest,Warmest greetings from Melia Makassar!Thank you for your time to share your memorable experience on your recent stay at our hotel. We are glad to hear that you found the location and services at Melia Makassar to be good! We strive to provide our guests with a convenient location and excellent services to ensure a pleasant stay.We hope to have the opportunity to welcoming you again in the future. Warm Regards, Teguh Andhika Guest Experience Manager
Palebangan
Deluxe Room
Stayed in Nov 2022
Solo travellers
1 review
4.0/5
Very Good
Posted on Mar 12, 2023
It was a good experience. Room pretty spacious with standard amenities. Staff quiet frendly. The breakfast was average with minimum selection. The hotel located in the heart of Makassar, which is make it a plus.
Response from Property: Dear Valued guest,Warmest greetings from Melia Makassar !Thank you for taking the time to write a detail review from your experience at Melia Makassar.We are very happy to find that your stay was pleasant one and feel happy for our service, room and facilities. Your feedback regarding the breakfast variety has been noted. We hope that we can welcome you again next time in a different occasion.Best Regards, Teguh Andhika Guest Experience Manager
Anonymous User
Deluxe Room
Stayed in Jan 2023
Business travellers
3 review
5.0/5
Outstanding
Posted on Feb 15, 2023
Thumbs up. Very nice and recommended. Nice breakfast, clean, and helpful staffs
Response from Property: Dear Valued Guest,Warmest greetings from Melia Makassar !Thank you for taking the time to write a detail review from your experience at Melia Makassar. We are happy to know that your stay was a pleasant with us. We hope that we can welcome you again next time in a different occasion.Best Regards, Teguh Andhika Guest Experience Manager
Guest User
Deluxe Room
Stayed in Sep 2022
Couples
2 review
2.7/5
Posted on Nov 6, 2022
We stayed in the hotel on 17-20 October 2022. In the early morning on 19 Oct 2022 at 4AM, the electricity went out. The torch in the bedroom was broken, luckily we have a personal mobile thus we try to call the receptionist however the telephone was also out of order. We went out the room to find out what was going on. Finding the emergency exit is our priority however we figured out that the "EMERGENCY EXIT" light to show the stair was also out. Thus we were left completely in the dark and knew nothing what was going on. Finally, after half an hour, there was a technician passing by. we took a chance to ask and insist his mobile number. He promised that the light will be up in 10 minutes, however of course it did not happen. We finally got in touch with Mr. Denny the general manager who confirmed the light will be up in half an hour. However, again it did not happen due to the various situation with the batteries etc. In the end, the light was up after 4 hours using the generator. Mr. Denny who was just on his 2nd day at the Melia Makassar had explained the situation and we have also delivered our feedback concerns regarding the safety of his hotel. Thus hopefully, he will mitigate any possible risk in case this happens again in the future.
Response from Property: Dear Valued guest , We are very pleased to have been chosen as your place to stay while in Makassar and thank you for sharing your Melia experience.We offer our sincerest apologies for the less than satisfactory experience that you had at our property in regards of our safety procedure. We understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. We apologize for the issues in your stay, and will work with our maintenance team to ensure that we make this right.Again we thank you for your comments and we look forward to be given the chance to welcome you back to Melia Makassar in future occasion, so that you can experience a remarkable stay for the good reasons.Best Regards,Teguh AndhikaAsst. Guest Experience Manager
Guest User
Deluxe Room
Stayed in Apr 2023
Business travellers
26 review
5.0/5
Outstanding
Posted on May 12, 2023
Vert good, food is delicious
Response from Property: Dear Valued Guest, Warmest greetings from Melia Makassar ! Thank you for taking the time to write a detail review from your experience at Melia Makassar. We are happy to find that our food taste and quality met your expectations. We hope that we can welcome you again next time in a different occasion. Best Regards, Teguh Andhika Guest Experience Manager
Widi SyahrulRomadon
Premium Room
Stayed in Jan 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Nyaman
Response from Property: Kepada Bpk. Widi Syahrul Romadon,Salam hangat dari Melia Makassar !Terima kasih atas ulasan Anda kepada Melia Makassar! Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap di hotel kami. Kenyamanan tamu adalah prioritas utama kami, dan kami sangat berterima kasih atas apresiasi Anda.Kami harap dapat menyambut Anda kembali di Melia Makassar dan memberikan pengalaman yang lebih berkesan di masa mendatang.Salam hangat, Teguh AndhikaGuest Experience Manager
KAYKAY0928
Deluxe Room
Stayed in Aug 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 28, 2023
Excellent!
Response from Property: Dear Kaykay0928,Thank you for a wonderful feedback to Melia Makassar! ! We're thrilled to hear that you had an excellent experience. Your feedback means a lot to us, and we hope to have the pleasure of hosting you again on your next visit to Makassar. Warm regards, Teguh AndhikaGuest Experience Manager
Jefry
Premium Room
Stayed in Mar 2022
Business travellers
119 review
4.0/5
Very Good
Posted on Apr 3, 2022
Nice hotel.. recommended.. staff ramah, kamar bersih
Response from Property: To Mr. Chandra, Warm greetings from Melia Makassar! We are very happy to have been chosen as a place to stay while in Makassar and thank you for sharing your Melia experience. We thank you for your time and opportunity to provide positive comments for Melia Makassar. It's good to know that you had an unforgettable experience while staying with us because that is our goal in providing services. We really hope to welcome you back in the future and again provide an unforgettable pleasant experience. Thank you, Yours faithfully, Teguh Andhika asst. Guest Experience Manager
fahlevi fachry
Deluxe Room
Stayed in Feb 2023
Family
2 review
4.2/5
Very Good
Posted on May 28, 2023
Okeee mantap
Response from Property: Kepada tamu yang terhormat, Terimakasih telah membagikan pengalaman Anda di Melia Makassar. Sungguh suatu hal yang menyenangkan bagi kami mengetahui bahwa tamu kami meninggalkan hotel dengan pengalaman yang menyenangkan dan berkesan.Kami berharap segera berjumpa dengan Anda kembali. Salam hangat, Teguh Andhika Guest Experience Manager
Guest User
Premium Room
Stayed in Dec 2022
Family
1 review
4.5/5
Great
Posted on Jan 30, 2023
amazing
Response from Property: Dear Valued Guest, We are very pleased to have been chosen as your place to stay while in Makassar and thank you for sharing your Melia experience.We are very happy to hear that you had a good experience on your stay with us. It's so heartwarming to read your feedback!Looking forward to welcome you back on your next stay.Best Regards,Teguh AndhikaGuest Experience Manager
Vivindy
Deluxe Room
Stayed in Jan 2025
Couples
16 review
3.5/5
Posted on Feb 13, 2025
Hotel is dated. A bit old-fashioned. Towels are a bit older. The sealant edges are somewhat black in the bathroom. Swimming pool has cold water, gym well equipped. Breakfast delicious extensive Asian. Room price was not very high (€45) so fine.
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Response from Property: Bedankt voor uw eerlijke feedback. We waarderen uw opmerkingen en zullen deze meenemen om onze faciliteiten en service verder te verbeteren. Fijn om te horen dat u genoten heeft van ons uitgebreide Aziatische ontbijt en de goed uitgeruste fitnessruimte. We hopen u in de toekomst opnieuw te verwelkomen en een nog betere ervaring te bieden. Met vriendelijke groet, Dewi Shinta Guest Experience
Guest User
Stayed in Sep 2023
Couples
15 review
5.0/5
Outstanding
Posted on Oct 28, 2023
The best hotel in Makassar πŸ˜‰ clean rooms, very friendly hotel staff and delicious breakfast
Original TextTranslated by Google
Response from Property: Dear guests! Warm greetings from MeliΓ  Makassar! Thank you for your perfect review. We are very happy to be named the best hotel in Makassar by you. We are also happy that you had a memorable experience while with us. We hope you will come back to visit us another time. Regards, Teguh Andhika Guest Experience Manager
Guest User
Deluxe Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 4, 2023
Good service, just a bit long when checking in. The cleanliness of the hotel is very good, so it's comfortable to stay there, especially if you bring small children. Breakfast delicious.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your kind words! We are delighted to hear that you experienced good service and found the hotel to be clean and comfortable, particularly for guests with children. It's wonderful to know that you enjoyed our delicious breakfast. We appreciate your understanding regarding the check-in time, and we apologize for any inconvenience it may have caused. Your comments are valuable to us, and we will review our check-in process to see if there are ways we can make it more efficient for our guests.We look forward to the opportunity to welcome you back for another enjoyable stay. Best Regards, Teguh Andhika Guest Experience Manager