Guest User
May 10, 2025
So, we have been visiting this hotel since 2014 and this year - all change. Now. The entertainment team had been changed this year for Justin Forever Entertainment. To begin it was pretty flat and for the first time ever we felt as though we were an inconvenience to the entertainment team, but, let’s be fair and honest, no one likes change, weather we like to admit it or not. I honestly thought this would be the last visit. Now, to our surprise after a chat with the exelsior rep, the head of entertainment (Justin) actually took time out of his day to come and see us. I didn’t expect it, after all we would be gone in about 10 days. He was honest and explained some challenges, and let’s be fair, these guys need to get used to their new ground! And it was fixed within 24 hours. Dobbie and Joker were outstanding and turned what was a bit of a flat vacation into another with great memories, they nailed it and we thank you! The restaurant staff as always were amazing, thanks to Guvan, Will, Michael, Thomas and Mehmet for great service. The quality of food has slipped but it’s OK. The rooms, reception, maintenance staff and housekeeping team are So helpful. So thanks again to you all and I hope we get to meet again I. 2026