Guest User
August 11, 2023
Myself and my partner (aged 24/25 girls) booked at Ayhan Apartments via Love Holidays for 7 nights. Upon arrival there was no one at the reception to greet us. Instead there was a worker who did not speak English and shoved us in a lift with our key without even knowing our room number. When we eventually found our room, there was no toilet paper, hand wash, air con or a safe. The following was not mentioned anywhere on the website: - you have to pay for our own toilet roll and hand wash - air con cost £40 per week - the safe is not actually in the room, it is located downstairs at the unguarded reception area with a charge of £15 for use. A few days into our holiday was where things got a lot worse. Our room door was found open twice despite us ensuring the room was locked when we left for the day - once after we left for the beach during the day and the other was when we arrived back after a night on the Marmaris ***** around 12:30am. The second time the door to the balcony was unlocked. Straight away my partner was worried in case someone was in the room and if any of our things were taken. Luckily this was not the case, however, the staff at Ayhan did nothing to help reassure our safety. A room change was initially offered, however, this offer was quickly taken away when speaking to another member of staff. They did not offer the use of the safe, a relocation of a room and/or anything to help with the situation. Instead, they blamed our neighbours opposite and even called them stupid. I also told the manager I do not want anyone, including the cleaners, to enter the apartment. This was not communicated and the cleaners entered our apartment the following day. I contacted love holidays straight away in which they tried to contact the reception to the apartments however, there was no answer because no one is ever at the reception area of the apartments- baring in mind this is also where the master key is and the safe! This matter has still not been resolved by Love Holidays and they did not offer any resolution during our holiday. From this moment we had to sleep with a chair in front of the door, place a piece of paper between the door when leaving the apartment and take all of our precious belongings with us everywhere. We should not have to worry about this whilst on holiday. In addition, the photos online are completely different to what the actual apartments are; the apartments are situated behind the restaurant (again, not mentioned), they have claimed the building next to them to the left as the apartments, and the swimming pool is no bigger than 8ft long with very little space around it. The images shown online are completely false! Please be wary when booking at Ayhan Apartments via any holiday website. We have not had the best experience and will certainly not recommend this hotel to anyone.