Grand Cettia Hotel

This is not a 5 star hotel!! Don’t book if you require clean rooms, clean bedding, clean towels or somewhere to sit to eat bad food! Don’t book all inclusive! Extremely disappointed in the hotel as a whole, it’s ok if you have very small children, but certainly not over the age of 5! Run down rooms…poor facilities. The staff are trying as hard as they can but they have their hands tied. Kaan on reception thinks he is funny but comes across as rude and dismissive. Had to eat out most days due to poor food options and quality. Would NOT Recommend!! Overall, very sad situation.

We booked a family trip to Grand Cettia Hotel for the midterm break. I had visited Turkey few times before that and did not have too high expectations, but what we found was really surprising. • We were two adults and a kid in a double room, with a sofa convertible to a bed. However, it was a two seater. A matrass was placed over it, but the end was hanging to the floor. The same used to happens with the legs of the person sleeping there. • The toilet bowl was dirty with something looking like a vomit. It was on the lower side and not apparent, but the legs of the used were touching it. We informed the housekeeping, and they tried to clean it. Did not succeed completely. We tipped the lady for the efforts, but apparently, the hygiene standards are not really great. Luckily, there were plenty of shops around, so we bought Domestos. • The sink looked like clogged now and then. We were ready to buy Mr.Muscle or something similar, but before that I removed the stopper and looked in the drain. There was a bottle lid inside. Because of the water flow the lid was changing its position and when horizontal, the water was blocked completely. It was absolutely impossible this lid to go there by chance, due to the stopper and its mechanism. To remove the lid, I had firstly to unscrew the cap and pull out almost the entirely horizontal rod adjusting the stopper. Probably it was a “gift” by a “happy customer”. • There are two pools. One is a baby type, 25-40cm deep. The other is 1.3m - 1.7m deep. Means non swimmer kids shorter than 1.5m are not able to use it safely. And, of course, they were smaller than somebody can expect. • On Thursday the snack closed at 16.50, not at 17.00 as supposed to. We were back from an excursion and relied on it to have a bite. It would not be a problem, if the working time was till 16.30 for example, as we would buy something from the town. But as we paid entirely the asked price, not 5 pounds or even 50 pence less, we were expecting the service to be provided as promised, right? • The personnel, guests are in most contact are the waiters, or more precisely the bus boys/girls. Majority of them did not speak good English, which was not a problem, as there is no need of any complicated communication. Some of them spoke basic English and were quite friendly. But some were quite intrusive. When able to they started bragging about their sexual adventures with the tourists. There is one especially annoying boy, named Yakup. He was apparently playing it cunning and was taking extra care of some tourists, probably hoping for tips. Meanwhile totally ignoring other. Moreover, he was bluntly refusing help when asked reasonable requests like cleaning a table or providing silverware. I saw it with several times with different people and was amazed of their patience not complaining straight away to the management. • The kids club is actually a dirty playground which was locked most of the time. Actually, I never saw it open. There we

I come here with my family of seven and we loved it every minute. It was my mums 40th birthday. We celebrated like she is a queen because of entertainment team. They cheered for her on everywhere possible, even on the dart when she was playing. Potter was the one of the best, he is incredible and lovely, nice with kids and adults. Harry is the same, they are good duo. They made our holiday.

The Entertainment staff was the highlight of the trip, they couldn’t make you feel more welcome and apart of the hotel. Shoutout to Denis and Harry for always being down for a laugh. The food was nice and always a good selection, there was always something for everyone :)

I really wanted to give the hotel a better rating but there's so many aspects of it where they've looked to penny pinch to make the place a mediocre hotel / experience. Admittedly, we were comparing this to the service we got at a similarly priced hotel in Antalya (Royal Garden Beach Hotel) where we went last year. Firstly the positives: - the entertainment here for kids is fantastic. There's a nightly mini disco, which all family resorts actually offer, but the thing we didn't get last time was other nightly entertainment with there being a show every night. This included magic show, Columbian acrobatics, Turkish belly dancing, Mongolian acrobatics. All the shows were fantastic. There were also good day time activities for our daughter (3 yrs old) which included pizza and cookie making. - There were decent themed evenings - turkish night, tapas, wine and cheese which made things a little different. I thought the quality and choice of food was best during Turkish night, Now the negatives, all of which make you come away from the holiday thinking you could have really made this hotel feel like a luxury / quality experience. - You have to pay to use the safe in the room. I have travelled to dozens of countries and countless hotels and this was the first time I'd ever been asked to pay for the safe at a cost of £15 for the week. Honestly, I thought this was pathetic, and just detracted from the impression of the hotel. - The hotel felt like a club 18-30 holiday for families. We unfortunately had another guest, we don't know who ring our room four times during the stay and put the phone down straight away, waking our young kids up. When I went to complain to Ali at the front desk to tell him what I thought was happening his response was "Ye, probably". What kind of response is that from the front desk, the impression it gave just said it all for the hotel. It also showed that this was a regular occurrence which the assistant manager confirmed when I complained. - This hotel is connected to it's sister hotel, the two are joined together, but you can't use your all inclusive at the sister hotel and have to pay for drinks. The only sports shown on TV are at the sister holiday so you'll need to pay for drinks if you want to watch. Again penny pinching which really degraded the impression of the hotel. - Some of the staff are really friendly but many of them looked miserable and clearly didn't enjoy their jobs. This meant they didn't really help you particularly at the front desk and restaurant and detracted from the atmosphere. That said the guy making the omelettes at the outside station is one of the friendliest guys I've met. - Wifi is terrible in the rooms, they do offer wifi boxes which you have to pay for. - Only one key card is provided, if you want a second you'll have to pay for it (£5). In Antalya we got two which seems logical for a family of four. - They don't provide beach towels and don't allow you to take ro