Ibis Marrakech Centre Gare

Ibis Marrakech Centre Gare Reviews

Ibis Marrakech Centre Gare

Av Hassan Ii, Place De La Gare, Marrakech, Marrakesh-Safi, 40000, MoroccoView Hotel Details
Ibis Marrakech Centre Gare
Ibis Marrakech Centre GareIbis Marrakech Centre GareIbis Marrakech Centre Gare
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Ibis Marrakech Centre Gare Guest Reviews

3.6/5
69 review
Verified reviews
Location4.2
Amenities3.2
Service3.5
Cleanliness3.4
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All reviews(69)
Positive reviews(52)
Reviews with photos/video(19)
Great location(18)
Convenient location(17)
Easy to get around(12)
Awesome stay(9)
Friendly owner(7)
Delicious breakfast(6)
Negative reviews(17)
Anonymous User
Standard Room with Double Bed
Stayed in Dec 2024
Couples
8 review
1.7/5
Posted on Jan 5, 2025
The hotel was very old with several broken fixtures. The aircond was not working, toilet was in poor condition, the shower foam wasn't refilled, and floor mat was not provided. Will never go back again.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. The condition of the facilities, as you described, does not meet the standards we aim to uphold.We are especially sorry to hear about the broken fixtures, the air conditioning, and the condition of the bathroom. Please rest assured that we are addressing these concerns with our maintenance and housekeeping teams to ensure they are resolved promptly.Your comfort is our priority, and we regret that we fell short on this occasion. We appreciate your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another chance to provide you with a better experience in the future.Best regards,
Usman Khawaja
Standard Room with Double Bed
Stayed in Nov 2024
Travel with friends
4 review
2.7/5
Posted on Dec 3, 2024
Not thoroughly cleaned, good location, broken bathroom door lock however beds were clean.
Response from Property: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you appreciated our location and the cleanliness of the beds. However, we sincerely apologize for the issues you encountered with the bathroom door lock and the cleaning standards.Please rest assured that we take your comments seriously and will address these issues with our housekeeping and maintenance teams to ensure a better experience for future guests.We truly appreciate your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,
Explorerrrr
Standard Room with Double Bed
Stayed in Oct 2024
Business travellers
59 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Amazing location, staff, view, pool, room and everything is very nice!
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our location, staff, view, pool, and room. It’s always a pleasure to know that everything met your expectations.We truly appreciate your kind words and hope to welcome you back soon for another amazing stay!Best regards,
Guest User
Sweet Double Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Perfect base away from the hustle and bustle of the centre. Great staff and nice breakfast
Guest User
Standard Room with Double Bed
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Beautiful reception. Breakfast was always on point. Will definitely recommend it to everyone travelling to Morocco
Response from Property: Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our reception and that our breakfast met your expectations every time.Your recommendation means a lot to us, and we’re delighted to have been a part of your Moroccan experience. We look forward to welcoming you back on your next visit!Best regards,
Guanxiong
Standard Room with Double Bed
Stayed in Dec 2024
Solo travellers
2 review
4.7/5
Amazing
Posted on Jan 5, 2025
Very happy with the service and location, staff are very friendly!
Response from Property: Dear Guest,Thank you for your kind words! We’re delighted to hear that you were happy with our service and convenient location. Our team takes great pride in providing friendly and welcoming hospitality, and your feedback means a lot to us.We look forward to hosting you again in the future!Best regards,
Jane Ayano Jackson
Standard Room with Double Bed
Stayed in Nov 2024
Couples
3 review
2.5/5
Posted on Jan 1, 2025
No hairdryer and no shampoo or douche del in the bottle….
Response from Property: Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the absence of a hairdryer and the lack of shampoo or shower gel in the bottle.This is not the standard of service we strive to provide, and we will review our housekeeping procedures to ensure that such oversights do not happen again.Your feedback is very valuable to us, and we hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,
Livesofrealexpats
Standard Room with Double Bed
Stayed in Apr 2024
Couples
71 review
3.0/5
Posted on Jun 9, 2024
The hotel was OK, but not worth the price. Most items on the menu weren’t available and the front desk staff was incredibly rude. There was one particular man that screamed at me. However they have easy accessible in Marrakesh which is limited everywhere else.
Guest User
Standard Room with Double Bed
Stayed in Feb 2024
Couples
1 review
2.7/5
Posted on Mar 24, 2024
The elevator in the hotel is very old and every time it stops on your floor there is a terrible **** or pull like a sudden stop and my wife is pregnant so it was a nightmare for her. Also we chose the hotel because it had a pool however it was under maintenance and we couldn't use it our entire trip. The Aircon on the room was terrible, we had to leave the windows open at night because of the heat. We had a very bad experience at the hotel and I hope nobody ever makes the same mistakes like us by choosing them
Guest User
Standard Twin Room with 2 Single Beds
Stayed in Jan 2024
Family
2 review
2.0/5
Posted on Feb 9, 2024
I have never seen a hotel doesn’t offer a bottle of water for its client also no slippers that’s hilarious. I’ll never book this hotel again
Robert
Standard Twin Room with 2 Single Beds
Stayed in Jan 2024
Family
35 review
3.5/5
Posted on Feb 5, 2024
Overall a clean hotel, however, very dated shower sill leaking all over the bathroom floor walls with holes in them just very dated !
Gaudirenanda
Standard Twin Room with 2 Single Beds
Stayed in Jul 2023
Solo travellers
106 review
3.7/5
Posted on Aug 13, 2023
I was surprised with the swimming pool which is 2.20m deep which I could jump in. It would be convenient if I stayed longer. Also it was bad when my aircon was faulty and I have to move rooms and the technician couldn’t speak English and he almost didn’t found out what was going on
Guest User
Sweet Double Room
Stayed in Jan 2024
Couples
1 review
1.0/5
Posted on Mar 14, 2024
They said there isn’t room I booked so we stayed at single bedroom with 1 towel.
Laksmo
Standard Room with Double Bed
Stayed in Jan 2024
Solo travellers
2 review
3.7/5
Posted on Feb 12, 2024
Location is great neat to Marrakesh railway station
Anonymous User
Standard Twin Room with 2 Single Beds
Stayed in Jan 2024
Travel with friends
4 review
3.7/5
Posted on Mar 17, 2024
nice location the restaurant was okay