Tru by Hilton Lancaster East

A very nice and clean hotel, staff are very fridenly👍🏻

Great staff starting from the front with Miss Stacey. Conveniences like not whipping away plates and plastic cutlery so they can be used by dinner cost the hotel little but are very convenient

Decent stay, just needs some TLC Our room was standard, nothing out of the ordinary. Would I say that it was super clean? Probably not, it could stand to have a detailed cleaning. The sheets, pillowcases, comforter and towels did not have a pleasant scent to them at all. The comforters were extremely thin and not soft. I would say that it definitely served its purpose and if you’d ask me if I would stay there again? I’d say yes, hoping these small issues are resolved. Breakfast was good, they had cereals, oatmeal, sausage and eggs, juices, coffee and pancakes and different types of breads. The location was awesome! Everything you’d need like restaurants and shops are close by. I would probably give it a solid 3 stars and hoping that the issues I mentioned are resolved, then definitely 4 stars. Attention to detail would boost it to hopefully a higher rating.

Breakfast time is a mess. They are out of everything but only one staff was serving a breakfast area. That pancake machine always has a 20 min waiting line because that always out of a batter and staff was too busy to do something else. No milk. No syrup. no coffee cream. But still only one staff. Besides that it was OK.

The checkin was good. Wss not told that breakfast ended at 9am. When asked the feont desk she stared it is in the card holder if i looked there. Also was loud throughout the night.