Heritage Hotel Martinis Marchi

This is without exception, the best hotel I have ever spent time in. The service was exceptional with attentive care, and remarkable attention to detail. The rooms were clean and well kept. The breakfast was perfectly executed but classic fare. The pool area was gorgeous and relaxing. We also had a 30 minute massage, which was added relaxation in the spa area. The sauna and steam could be ready with 30 minutes notice and were nice private areas to relax.

My husband and I stayed here for 4 nights following a stay in Dubrovnik The positives Super stunning location over looking a delightful harbour, great curb appeal. The building is so unique - a beautiful stone structure built around a delightful pool area all light stone with beautiful cedar trees beyond which you can smell every morning The pool - I swam everyday at 7am the water is clean fresh and the pool is immaculate. Beds and parasols are high quality and well maintained. Towels are out by 7am lovely quality well laundered. Breakfast - lovely small Buffett style with high quality local produce - abundance of fruit, nuts, seeds, breads, cheese, eggs and so much more. Personalised China crockery with martinis Marchi is a lovely touch - however I would expect linen at the table not green rattan mats and paper napkins. Concierge- all your requests are handled on whatapp. The service is efficient when you ask and personal. For example they messaged me before I arrived with helpful advice about ferry crossings sending me links for tickets etc. Massage - really beautiful treatment. Spa area however lacks a 5 star ambience it’s dated and feels like a middle class gym changing area. Recommendations Overall - For the cost of this hotel I’d expect a more hands on service and higher quality furnishings in the bedroom and spa. For example my husband had to get out of bed and walk to the supermarket to get milk to make a coffee at 7am as there is no room service and no milk in the fridge The rooms - we stayed in a suite with 3 levels . Bed linen is nice quality but the rooms need more tasteful furniture , lots of bare walls and odd bits of furniture, more soft touches would be nice to warrant a £700 a night price tag. For example a turn down service, useful bedside provision such as tissues, a jewellery holder for women just small details are lacking. Bulbs were not working in the bathroom, no candles in the candle holders on the wall. Extra pillows arrived when asked but they were lumpy and uncomfortable Cups and food aren’t cleared away from the pool all day - for an example a child dropped some food by the steps to the pool and this remained there until the next morning. Toilets have not been cleaned overnight in the spa by the pool. A drinks service round the pool would be nice with a light lunch menu, it feels soulless with no attention around the pool. In summary this is a wonderful unique place to stay but having stayed in lots of 5 star places I’d expect more attention to detail and higher quality for the price we paid.