Seaside Grand Hotel Residencia - Gran Lujo

Good accommodation, friendly, helpful staff, excellent dining, good facilities, clean and convenient location. An oasis away from the crowds, yet easy walk to the beach if you wanted to visit. Fully recommend this hotel for senior citizens, restful but with very good facilities for exercise, keeping fit and treatments.

I can't remember how often I've been here but it seems to get better every time I come. I've stayed in many good hotels, including The Ritz in London but La Residencia is very special. Amazing service and wonderful staff. I'd like to highlight Geronimo in the restaurant along with Beatrice who makes heavenly Eggs Benedict. No loud music, no shouted mobile phone conversations - just beautiful peace and quiet. The food is of exceptional quality and the breakfast buffet is to die for. The buffet evenings didn't feature lobster this time as they have in the past which is a shame but the meat on offer was top quality. I've recommended the hotel to my friend who runs an upmarket travel agency and know she has sent clients your way who loved it. Arriving again in July for two weeks and very much looking forward to it.

First of all I can only speak for our personal experience so having read other reviews before booking we had very high expectations . We stayed half board and can confirm the food is to the highest standard however the staff did not communicate to us until the 5th night we were there that you can swap a fish or meat dish from the aka carte menu so was very disappointed with this. We also found that if you were sitting round the pool or in the piano bar prior to 6pm no staff ever asked if they could get us a drink so we had to go to reception to ask if we could get a drink which is a first for us especially within a 5 star hotel & we have stayed in many. I was also disappointed with the location of our room especially as I had requested a view as we were celebrating my birthday but our room number 128 was on the ground floor and our view was bushes and behind the bushes was a large piece of waste land again not what I expected being. 5 star hotel and paying the price for a 5 star hotel . There are positives to the hotel in that it is very clean & quiet and a relaxing oasis from the hustle & bustle of Maspalomas. We also had a few other minor issues when we ordered a expensive bottle of wine with our meal the waiter forgot to bring this to our table & we had to chase it up after already eating two courses. So all in all not the 5 star experience we were expecting . I did fill in the question air the hotel left in our room & have also given this feedback via email to the hotel.