"Fantastic service, cozy rooms, wonderful breakfast and dinner! You can enjoy splendid view from infinity pool! They have Italian style tuk-tuk that brings you to city centre or beach. Staff members are so friendly and helpful nothing to improve actually! 5 stars Michelin hotel!"

"We stayed at this property for three nights. The beachfront location is certainly a prime one, but everything else leaves much to be desired! The room lacks even the essentials; bedside tables are completely missing, and instead of a closet, there's an exposed coat hanger. The bathroom has broken glass shelves, and the shower head doesn't work. The room's cleanliness is lacking, to say the least; there are clumps of hair from previous guests in the shower and everywhere, despite our requests to the owner to clean just a little better. There's no bathroom, which is no small thing. There's no shop of any kind in the small bay, and the restaurants are exorbitantly priced and of mediocre quality. I'd like to point out the kindness of Nino, who rents out the sun loungers and welcomed us graciously."

"A pseudo-B&B far from everything, sad and damp – avoid it if you want a decent holiday. Breakfast was served in the hallway, the small, old-fashioned room had an unpleasant, persistent musty smell, and cleanliness was questionable. Perfect for people looking to become monks."

"This hotel is really a big bummer. I don't know why it has a 4.3 rating. In order to prevent anyone from being misled to place an order, I will complain about the problems of this hotel in detail: 1⃣️ Psychedelic location: My family and I rented a car in Naples first, then drove to Pompeii-Sorrento-Positano-Amalfi-Ravello, and finally returned to Naples to return the car, and then flew to France. It was a total of 4 days and 3 nights. Because my family and I don't like the special forces itinerary very much, we want to choose a hotel with the most suitable location and can stay for 3 consecutive nights, drive every day, and travel at any time. Search for hotels in Sorrento on Ctrip, and this hotel is the top recommendation on Ctrip's homepage. But in fact, this hotel is not in Sorrento at all, it is on the hillside outside the city, and there is nothing around it. Although the hotel is less than 13 kilometers away from Sorrento in a straight line, it takes 40 minutes to drive from the hotel, and it is all winding mountain roads. It takes less than an hour to drive from Sorrento to Positano, but it takes 70 minutes to drive from this hotel to Positano. Driving out of the hotel, no matter where you drive, you have to drive half an hour on the winding mountain road before you can get on the main road. I am also drunk. I would like to ask Ctrip, why is it so inconvenient to give it a top push? Usually, when booking a hotel, the recommendation of the platform is an important reason for many people to consider. Can you please pay more attention to Ctrip and don’t let down the trust of customers? 2⃣️Bad room: I booked a deluxe open-style sea view room this time, with a room rate of nearly 2,000 per night, and the room was like a simple homestay. The balcony in the room type introduction is simply a joke. There is a small open space when the door is opened, and insects crawl around. There is a table, and there is a small road in front. There is not even a step. How can you call it a balcony? The bathroom has not been cleaned carefully at all, and the odor is very strong. There are spider webs and dust on the windowsill. There was dust everywhere in the room. After sleeping for a night, my rhinitis was immediately activated. I kept sneezing and was extremely embarrassed. I went to Sorrento to buy medicine early the next morning. I have to say that the room pictures uploaded by the platform are simply optimized to the extreme, almost catching up with AI. My family and I placed the order after seeing the pictures and thinking they were good. If these pictures are provided by the hotel itself, can you Ctrip check them a little? 3⃣️Outrageous situation: There is no mobile phone signal or Wi-Fi signal in the room. I don’t know if foreigners can tolerate this situation, but I think Chinese people can’t tolerate it. I returned to the hotel room at night and found that my mobile phone had no signal at all. I wanted to go to the reception to change rooms, but I found that the staff had gone off work after 8 pm. No one was on duty, so I could only stand outside the reception door to reply to messages (only here was the WiFi signal full). Then when I went there later, I found that two foreigners were also standing there with their laptops surfing the Internet. So it is a common phenomenon that there is no signal in the room. Poor me, I worked as a doorman for more than two hours on the night of September 30 (because of the time difference, it was already October 1st in China, and it was my birthday on National Day, so I had to make calls and send messages). I went to the front desk to complain, and the staff said sorry to me, then shrugged and shook her head, saying that she couldn't do anything, and there was no room for me to change even though it was fully booked. It was really terrible. There were two other intolerable problems when I complained: First, the shower head on the top of the bathroom only sprayed cold water, no matter how I adjusted it, it was always cold water, and in the end I could only use the handheld shower head with a normal but unfixed water temperature to quickly rinse. I was really angry! Second, there was no quilt in the room, and there were only two layers of sheets on the bed. When I found out that there was no quilt on the first night, the front desk was off work and no one cared. My family and I slept on the sheets with bathrobes on. The next day, I asked the cleaning staff for a quilt, and they brought a piece of cotton wool without a quilt cover. I was really furious. How can such a hotel with nothing good still be open? It should have closed down long ago! To sum it up, the hotel is far from anywhere and inconvenient (it is basically impossible to get around without driving), and the hardware and software are ridiculously bad. I really can't think of any reason why this hotel can be recommended at the top. My 4-day free travel in southern Italy + birthday was ruined! So everyone who sees my personal experience, quickly block this hotel, and don't step on the thunder again!"

"Amazing location and super helpful staff!"

"The roof collapsed during my stay, but the hotel felt they were not obligated to compensate me. Transportation was extremely inconvenient, consisting mostly of mountain roads where it was easy to turn back halfway. See another room's review for more details."

"A wonderful place run by competent and kind people! Excellent breakfast products and evening aperitifs! Great attention to gluten-free options! From the bottom of my heart, I can tell you that you made this holiday (a special one for us—it was a bit like our honeymoon) very, very special... we're leaving a little piece of our heart there... we hope to return soon... Sergio, thank you for your elegance, for your thoughtfulness, and for creating a splendid and welcoming environment... Emiliana, never change, your warmth and professionalism made these days special!!!!! THANK YOU ❤️"

"A splendid spot in the right area of Sorrento surroundings, good position, amazing view, amazing people managing the place"

"First of all, the host is incredible, going out of his way over and over to make our stay as wonderful as possible. The property is in a historic building, with modern renovations in a perfect blend of the ages. During our month in Italy, this was by far our favorite stay. I should also mention the market 100 steps away, ran by a sweet elderly couple, with everything we needed for gourmet Italian meals."