Shirafune Grand Hotel

Shirafune Grand Hotel Reviews

Shirafune Grand Hotel

4203 Azumi, Matsumoto City, Nagano Prefecture, 390-1515, JapanView hotel details
Shirafune Grand Hotel
Shirafune Grand HotelShirafune Grand HotelShirafune Grand Hotel
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Guest Reviews of Shirafune Grand Hotel

8.6/10
Very good
28 review
Verified reviews
Location8.5
Amenities8.6
Service8.7
Cleanliness8.7
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All reviews(28)
Positive reviews(11)
Reviews with photos/video(1)
Great service(6)
Relaxing hot springs(4)
Guest User
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 9, 2025
Nice hotel and onsen, conveniently located about a 10 minute drive away from the Sawando bus terminal (where you can catch a 30 minute bus ride to Kamikochi). The hotel, the room and the bathing areas were clean and relaxing.  The room was also spacious and had a wonderful view.   The staff was professional, courteous, and polite. The food was fantastic and it seemed like the dishes would not stop coming during dinner!
Guest User
Stayed in Apr 2024
Family
23 review
7.5/10
Posted on Jun 2, 2024
It is an aged onsen hotel, facilities are old but staff carry good hospitality
Anonymous User
Stayed in Mar 2023
Solo traveller
2 review
9.5/10
Amazing
Posted on Apr 9, 2023
Although it is hard to get to Shirahone Onsen, I absolutely enjoyed staying at Shirafune Grand Hotel. Very cozy and excellent for quiet relaxation
Maggieleungggg
Japanese-Style Room (Zuiuntei Wing)
Stayed in Oct 2025
Couple
6 review
8.5/10
Very good
Posted on Nov 5, 2025
The service is 5 star! 🥹 All the waiters were very polite and helpful! When staying mostly Japanese, there are 80%, followed by a small number of foreign tourists 😆 but many are older grandparents, uncles and aunts ~ The location is a bit in, there is no convenience store nearby, it is recommended to eat supper must be halfway to buy first! There will be no convenience stores once you start going up the hill! The hot spring is really authentic, after soaking I really feel less tired and my skin is better 🤣 not kidding, it's really better! !
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Youyoubaiyun
Stayed in Apr 2025
Travelling with friends
19 review
10/10
Outstanding
Posted on May 31, 2025
The room was small but clean. I bought a one night stay with two meals package and it was okay overall.
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Guest User
Stayed in Jun 2024
Family
6 review
8.5/10
Very good
Posted on Jul 26, 2024
Old hotel. But it's very clean and the service is very good. In Japan today, it can be regarded as a secret hot spring that is relatively easy to access. Worth a visit.
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Guest User
Stayed in Feb 2024
Travelling with friends
263 review
9.0/10
Great
Posted on Mar 29, 2024
The hotel is large, the rooms are warm, the food is good, and there is a shuttle bus to the bus station.
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Guest User
Stayed in Sep 2023
Couple
6 review
7.5/10
Posted on Nov 12, 2023
The service staff are friendly, but they are really busy and the food is served slowly during the meal
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Julius
Stayed in Aug 2023
Couple
41 review
9.0/10
Great
Posted on Sep 12, 2023
The room is relatively small but has everything. first rate service. The food was great, the same for both days. From Bones to Pingtang, I asked the lady at the front desk to make an appointment for a rental, which was extremely smooth. I miss this deep secret place.
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Anonymous User
Stayed in Jun 2023
Travelling with friends
2 review
10/10
Outstanding
Posted on Jul 29, 2023
After traveling from Kamikochi, take a bus and change buses at Zedu (k20). After getting off the bus at Baigu Hot Spring, you will find the hotel. An old man will ask you about the hotel you booked, and then call the hotel. There will be a car to pick you up from the hotel (although it is not far, it is all uphill). The service attitude was very good. I met a Hong Kong man at the front desk who was very patient in helping us plan our itinerary for the next day. The hot spring has an open air.
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miimiiia
Stayed in Dec 2025
Couple
20 review
10/10
Outstanding
Posted on Feb 12, 2026
房間乾淨 温泉很舒服 餐飲也很不錯 記得可以提前通知酒店在松本站接車 要不然來回車票需要5000日元 就可以省下車費了
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