La Maison 20 Degrés Sud - Relais & Châteaux

Rats in restaurant On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome. The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice. We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food. The only concession we were offered was to not pay for the remaining nights that we would not be staying for. Really disappointing. On hindsight some things we would add about the whole experience: - Not a 5 star in terms of food, service or cleanliness - Staff really hit and miss - some very friendly some really rude and unhelpful - Rooms didn’t feel clean - Food was average - nothing felt fresh including breakfast - Quite stingey with water - water not replaced within our room (had to ask for it) We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.

I stayed at La Maison 20 degré sud for a weekend at the beginning of June because I’ve seen lots of social media videos about it. My experience fell a bit short of what I expected and I was somehow disappointed. It is a boutique hotel in the north claiming to be a 5-star… I didn’t feel like it was one. From arrival the greetings were very average, we met a lovely security guard who brought us inside then were sat and waiting for 30 minutes or so in an empty bar area.. with am artificial orange juice as welcome drink.. not very 5star.. The hotel was not full and the staff were… not outstanding, they showed unwillingness and lazed around speaking mostly to each other.. Room was okay, smaller than we expected and a bit old, the toilets were filled with small flies all over the wall which was annoying. Amenities were ok but not wow.. The only 5-star was the quality of food served at the restaurant, nothing to say. It was a 10/10 , service was ok nothing wow. There are very few activities to do. Its better suited for old aged couple of romantic couple of a honeymoon - even for them 2 days would be a lot. There was merely any entertainment live music stoppend at 9PM… then nothing. Overall I was not very satisfied and will not recommend this hotel.

We really loved our stay here. The hotel property is on a beautiful stretch of sandy beach with gorgeous views of the water and overall a very calm relaxed and quiet vibe. The pool is excellent. Our room was beautifully decorated, very spacious and comfortable, with an excellent bathroom and balcony. The level of service provided by the staff is a real highlight - everyone from the reception, restaurant, bar, spa, cleaning etc. were very warm and welcoming. It was our honeymoon so we really appreciated the kind attentiveness and special experience. The food in the restaurant is fantastic, and the spa treatment we booked was also really relaxing, definitely recommend. The morning yoga session on the beach was a great way to start the day. Dinner on the Lady Lisbeth boat is an experience you should not miss!

From the moment we arrived we felt relaxed and welcome. Whilst the buildings and rooms are stunning, it is the staff which make the difference and elevate the experience at 20 degrees Sud. The yogi (Kenny) was calm and delivered brilliant yoga sessions on the beach. Jean-Micheal and the boat team ensured safe trips for snorkling and Nash and the cocktail team provided exceptional service. The resturant team and chef (too many to name) delivered consistently perfect meals in the most beautiful surroundings with attentive service. The rooms are very clean and the housekeeping team were discrete. We cannot fault a thing with our stay.

A beautiful location on the waterfront with a friendly, welcoming but professional atmosphere. The rooms are spacious, comfortable and well equipped. The food is excellent and the whole stay was good value for money.

Last week we had a few days at 20 degrees sud to celebrate my husband's birthday. On arrival our chosen room was not ready due to another guest unable to leave the room on time. However the room manager showed us another room which was equally as nice. The room is very spacious, very clean ,comfortable bed with a large terrace and a jacuzzi. The atmosphere at the hotel is calm and unhurried, ideal for relaxing. Food is excellent at breakfast, lunch and dinner. Chef Sanjeve took very good care of us and prepared us some beautiful dishes. We also had a two hour spa treatments which was fabulous. Our therapists Kreety and Deena were very caring and friendly. The hotel also serves wonderful cocktails 🍸 and ice tea. Evening entertainment was provided by Julius at the piano and his beautiful singing. We had a wonderful stay thank you all for taking such good care of us. Thank you to Frederick, Mohamed,Laval,Denis to name but a few. You are all wonderful. Hope to return soon.

What a lovely experience at 20 Degrés Sud! We went for lunch and a spa treatment, and genuinely enjoyed every moment. It’s a small, classy boutique hotel with so much charm, but what really stood out for me was the warmth of the Mauritian hospitality. You can feel it everywhere from the welcome to the restaurant and all the way to the spa. It feels personal, genuine and effortless. The food was excellent, the service impeccable, and the spa was exactly what we needed peaceful, relaxing and beautifully done. A big bravo to Lindley and the entire team for the wonderful atmosphere they have created. Special thanks to Michael for taking such good care of the organisation, Frederick in the kitchen, Saeed at the restaurant and Christine at the spa. You all made our visit truly special. We left relaxed, happy and already looking forward to coming back. 100% recommended! 👏🇲🇺❤️

Very good service, pleasant environment, and the management is excellent. I recommend it when visiting the island of Mauritius. A quiet atmosphere that feels like home. Private beach and relaxation. Thank you for the enjoyable stay and the wonderful support, especially from Denis and the manager Leckraj. We will gladly visit you again."