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Posted on Mar 8, 2024
Karen
Rats in restaurant
On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome.
The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice.
We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food.
The only concession we were offered was to not pay for the remaining nights that we would not be staying for.
Really disappointing. On hindsight some things we would add about the whole experience:
- Not a 5 star in terms of food, service or cleanliness
- Staff really hit and miss - some very friendly some really rude and unhelpful
- Rooms didn’t feel clean
- Food was average - nothing felt fresh including breakfast
- Quite stingey with water - water not replaced within our room (had to ask for it)
We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.
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Price per night from:£288
Me_ghighi
I had a pleasant stay at the Solana. The service is amazing, the staff will be checking on you at least twice a day. I appreciate the surprise on my birthday. The cake was delicious. I thought I will pass incognito as I didn’t travel with my friends this time.
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Price per night from:£74
Guest User
Honestly, it's an absolutely wonderful place.
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Price per night from:£262
Guest User
The friendly and professional staff were amazing at every hour, even with our late evening arrival. The facilities were beautifully designed and very well-maintained. Our room was spotless clean and had a welcoming feel. We ate at the large, main restaurant only for breakfast, but it had every food you can imagine, all presented nicely and very fresh. Even with a busy buffet, it stayed clean and organized. We booked dinner at ”East” the first night and the food and atmosphere was so good, we booked again for our final evening. The service was amazing and we met with the chef our final night when he prepared a special selection of sample plates. We also ate at the The Beach Restaurant, but not as impressed. It was busy, noisy with slower, cooler service. The menu had some fun selections, so we found plenty to eat. For our afternoon cocktails and snacks, we spent time with Abi at the Maison Lux cafe and bar - our favorite part of the hotel! Abi was the most attentive, gracious host and was an excellent representative of first class service at this hotel. The spa provided excellent massage services, but we were a little disappointed with the hot tub/ jacuzzi. It was cold and surprisingly stained and worn-looking compared to the rest of the excellent facilities. The steam room and sauna were nicely maintained and worked well. I usually try different places when I travel, but I hope to return to Lux le Morne again for a longer stay.
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Price per night from:£481
Garden View Room
Art_of_TOAmazing stay at Salt of Palmar!!! Boutique, 16+ Hotel located on the east side of the island, on the first line. Great beach with amazing sunrises. Lots of sea activities are included with your stay. Quiet, spacious rooms. Great spa. Curated menu in the restaurant and opportunity to book a special dinner with a chef. Great wine and international cocktail selection. Professionaly trained staff and the management team lead by Mr. Med will make you stay exceptional
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Price per night from:£171
Jiajiajaja
The sink in the room we stayed in on the first night was leaking. We reported it to the front desk and were upgraded to a sea view suite the next day. The hotel staff were warm and thoughtful. We were very satisfied and would recommend it to friends.
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Price per night from:£174
Lj25
A truly remarkable stay. We are both kicking ourselves for not staying longer but we will be back for sure. From the shuttle drivers to the restaurant workers to the golf staff, they are a real credit to the company. Kind, helpful, proactive and lovely human beings. For golf lovers, this resort really has it all. Both courses are exceptional and the experience is second to none. You don’t have to worry about a thing as it’s all sorted out for you. The resort itself is second to none with facilities in abundance. The breakfast is a real showstopper. I would recommend booking dinner in advance as we struggled to get into the restaurants due to them being fully booked. Room service was exceptional though. An all round 5 staff experience and we can’t wait to come back
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Price per night from:£366
Anupama
Our Experience was good. Resort was nice. Location was excellent. Nice weather and resort is infront of the Bluebay beach.nice view 😍👌All amenities were good.Itsnear to the Airport.
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Price per night from:£96
Ranosh
I had a great stay at Royal Green Resort. The hotel is very clean, and the staff are friendly and helpful. The location is good if you have a car — about 57 minutes from the airport by car. I would like to thank Vedhna in particular; she was professional and very kind in all her interactions with me.
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Price per night from:£117