NH Collection Medellin Royal

The NH is very well located to the suburb of Provincia, which is a lively upscale neighbourhood. We were here for business and being able to walk safely about the district at night to the many bars and restaurants to meet with clients was very convenient. The hotel is modern and the rooms are comfortable, but are not to the standard of a 5 star, or certainly what the international standard for that would mean .

The hotel is not a 5 star but the associates are! The bellstaff, the front desk and the breakfast staff are all great! The location is good, very close to Santa Fe and Oviedo, the El Tesoro is not far away either. Pool is never being used it is a little unwelcoming or not so private I guess. The hotel could use a refurbishment, like the hallways. Good budget hotel though with excellent staff. I would go back also because it is a little far from all the craziness of Provenza.

Santiago (the guy in the front desk) was of tremendous assistance for planning the tours with the little time we had. The hotel was pleasant and clean. My only disappointment was that the bar was closed early and the pool closed at 6pm.

Good location and quite clean.

Our experience at this hotel was not the best. Both my husband and I love to travel, and part of that is finding a hotel with a comfortable bed to sleep on. The mattress is so stiff that the first night was absolutely horrible. In the morning we woke up and asked the receptionist to see if they had some kind of pillow top to make it more comfortable and they were super nice trying to accommodate our request. Even though they put a very thin mattress top we were extremely uncomfortable, to the point that every single night we tossed and turned. The hotel is in a great area but has no views of the mountains. The breakfast is included but it was ok overall. Parking is included as well. The staff was very friendly but we honestly wish we would’ve stayed somewhere else.

Disappointing stay in an amazing city at what could be a great hotel if management tried. We spent several nights at this NH, and have stayed at other NH properties in Europe in recent years. The NH Medellin was a letdown especially for the price. A prime example is New Year's Eve, we returned from a dinner out at 11:30 pm to the hotel hoping to get some glasses of champagne and celebrate. The main (only) bar in the hotel was closed, so we went to the restaurant on the second floor. There we were met with overworked staff trying to manage the huge guest load who didn't notice us at all. I finally asked about some champagne and was met with a simple "no." Surprised, and feeling sorry for the stressed staff, I went to the front desk to inquire there, and got another curt no. So, we sat outside and had our own celebration. But this lack of interest in service is the hallmark of the hotel it seems: our AC system never worked properly and was never fixed despite many requests, hotel concierge seems non-existent for help with plans and planning, etc. The only saving grace was the bellman, Jorge, who is tireless, friendly, wonderful. In short, the NH Medellin is not bad per se, but certainly does not live up to its pricing or its status as a top hotel. You can do far better for far less in Medellin right nearby.